GNOME shell crash
up vote
1
down vote
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Sometimes (roughly once a week), GNOME shell closes down, and I get to the view as seen in the attached photo (sorry for bad quality but think it should be enough). After that nothing happens and I have to restart the machine.
I am running Ubuntu 18.04 on a Dell XPS 13 9370.
Any ideas why?
Update:
It seems to be some problem related to the Graphics card (maybe not a shocker):
[drm] GPU HANG: ecode 9:0:0xdfb7ffc3, in gnome-shell [1958], reason: Hang on rcs0, action: reset
i915 0000:00:02.0: Resetting rcs0 after gpu hang
[drm:gen8_reset_engines [i915]] *ERROR* rcs0: reset request timeout
gnome 18.04 gnome-shell xps
asked Oct 21 at 6:45
erken
62
add a comment |
up vote
1
down vote
favorite
Sometimes (roughly once a week), GNOME shell closes down, and I get to the view as seen in the attached photo (sorry for bad quality but think it should be enough). After that nothing happens and I have to restart the machine.
I am running Ubuntu 18.04 on a Dell XPS 13 9370.
Any ideas why?
Update:
It seems to be some problem related to the Graphics card (maybe not a shocker):
[drm] GPU HANG: ecode 9:0:0xdfb7ffc3, in gnome-shell [1958], reason: Hang on rcs0, action: reset
i915 0000:00:02.0: Resetting rcs0 after gpu hang
[drm:gen8_reset_engines [i915]] *ERROR* rcs0: reset request timeout
gnome 18.04 gnome-shell xps
asked Oct 21 at 6:45
erken
62
To me this will be a hardware issue. Follow up on kernel messages with the command "dmesg -w". There should not be too many red messages. When I got my xps 13 3950 it would freeze every 15 - 20 minute. Turned out they have replaced the mother board. Problem here is that the issue does not occur frequently, however. Will be difficult to track.
– vanadium
Oct 21 at 9:16
@vanadium Thanks, will try next time it happens
– erken
Oct 24 at 19:51
add a comment |
up vote
1
down vote
favorite
up vote
1
down vote
favorite
Sometimes (roughly once a week), GNOME shell closes down, and I get to the view as seen in the attached photo (sorry for bad quality but think it should be enough). After that nothing happens and I have to restart the machine.
I am running Ubuntu 18.04 on a Dell XPS 13 9370.
Any ideas why?
Update:
It seems to be some problem related to the Graphics card (maybe not a shocker):
[drm] GPU HANG: ecode 9:0:0xdfb7ffc3, in gnome-shell [1958], reason: Hang on rcs0, action: reset
i915 0000:00:02.0: Resetting rcs0 after gpu hang
[drm:gen8_reset_engines [i915]] *ERROR* rcs0: reset request timeout
gnome 18.04 gnome-shell xps
asked Oct 21 at 6:45
erken
62
Sometimes (roughly once a week), GNOME shell closes down, and I get to the view as seen in the attached photo (sorry for bad quality but think it should be enough). After that nothing happens and I have to restart the machine.
I am running Ubuntu 18.04 on a Dell XPS 13 9370.
Any ideas why?
Update:
It seems to be some problem related to the Graphics card (maybe not a shocker):
[drm] GPU HANG: ecode 9:0:0xdfb7ffc3, in gnome-shell [1958], reason: Hang on rcs0, action: reset
i915 0000:00:02.0: Resetting rcs0 after gpu hang
[drm:gen8_reset_engines [i915]] *ERROR* rcs0: reset request timeout
gnome 18.04 gnome-shell xps
gnome 18.04 gnome-shell xps
asked Oct 21 at 6:45
erken
62
asked Oct 21 at 6:45
erken
62
edited Dec 1 at 16:22
asked Oct 21 at 6:45
erken
62
asked Oct 21 at 6:45
erken
62
asked Oct 21 at 6:45
erken
62
62
To me this will be a hardware issue. Follow up on kernel messages with the command "dmesg -w". There should not be too many red messages. When I got my xps 13 3950 it would freeze every 15 - 20 minute. Turned out they have replaced the mother board. Problem here is that the issue does not occur frequently, however. Will be difficult to track.
– vanadium
Oct 21 at 9:16
@vanadium Thanks, will try next time it happens
– erken
Oct 24 at 19:51
add a comment |
To me this will be a hardware issue. Follow up on kernel messages with the command "dmesg -w". There should not be too many red messages. When I got my xps 13 3950 it would freeze every 15 - 20 minute. Turned out they have replaced the mother board. Problem here is that the issue does not occur frequently, however. Will be difficult to track.
– vanadium
Oct 21 at 9:16
@vanadium Thanks, will try next time it happens
– erken
Oct 24 at 19:51
To me this will be a hardware issue. Follow up on kernel messages with the command "dmesg -w". There should not be too many red messages. When I got my xps 13 3950 it would freeze every 15 - 20 minute. Turned out they have replaced the mother board. Problem here is that the issue does not occur frequently, however. Will be difficult to track.
– vanadium
Oct 21 at 9:16
To me this will be a hardware issue. Follow up on kernel messages with the command "dmesg -w". There should not be too many red messages. When I got my xps 13 3950 it would freeze every 15 - 20 minute. Turned out they have replaced the mother board. Problem here is that the issue does not occur frequently, however. Will be difficult to track.
– vanadium
Oct 21 at 9:16
@vanadium Thanks, will try next time it happens
– erken
Oct 24 at 19:51
@vanadium Thanks, will try next time it happens
– erken
Oct 24 at 19:51
add a comment |
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To me this will be a hardware issue. Follow up on kernel messages with the command "dmesg -w". There should not be too many red messages. When I got my xps 13 3950 it would freeze every 15 - 20 minute. Turned out they have replaced the mother board. Problem here is that the issue does not occur frequently, however. Will be difficult to track.
– vanadium
Oct 21 at 9:16
@vanadium Thanks, will try next time it happens
– erken
Oct 24 at 19:51