Ubuntu 16.04 does not recognize my built-in bluetooth adapter
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I installed Ubuntu 16.04 on my Acer Aspire E5-573-347G, and I have not had any problems until I needed to use bluetooth.
The Unity bluetooth menu does not allows me to use any options, as can be viewed below.
The lsusb command returns this information:
Bus 001 Device 002: ID 8087:8001 Intel Corp.
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 003 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 002 Device 006: ID 0bda:0129 Realtek Semiconductor Corp. RTS5129 Card Reader Controller
Bus 002 Device 005: ID 1bcf:2c81 Sunplus Innovation Technology Inc.
Bus 002 Device 003: ID 1c4f:0002 SiGma Micro Keyboard TRACER Gamma Ivory
Bus 002 Device 002: ID 2188:0ae1
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
After that, I used rfkill list:
0: phy0: Wireless LAN
Soft blocked: no
Hard blocked: no
1: acer-wireless: Wireless LAN
Soft blocked: no
Hard blocked: no
[Update 1]
When I use thehcitool scan command, the system returns the following message:
Device is not available: No such device
[Update 2]
Output of command lspci -knn | grep Net -A2:
03:00.0 Network controller [0280]: Qualcomm Atheros QCA9565 / AR9565 Wireless Network Adapter [168c:0036] (rev 01)
Subsystem: Lite-On Communications Inc QCA9565 / AR9565 Wireless Network Adapter [11ad:0803]
Kernel driver in use: ath9k
Kernel modules: ath9k
drivers kernel bluetooth acer firmware
edited May 12 at 20:51
David
1,74411633
asked Aug 31 '16 at 22:42
Otto Pinto
1113
add a comment |
up vote
2
down vote
favorite
I installed Ubuntu 16.04 on my Acer Aspire E5-573-347G, and I have not had any problems until I needed to use bluetooth.
The Unity bluetooth menu does not allows me to use any options, as can be viewed below.
The lsusb command returns this information:
Bus 001 Device 002: ID 8087:8001 Intel Corp.
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 003 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 002 Device 006: ID 0bda:0129 Realtek Semiconductor Corp. RTS5129 Card Reader Controller
Bus 002 Device 005: ID 1bcf:2c81 Sunplus Innovation Technology Inc.
Bus 002 Device 003: ID 1c4f:0002 SiGma Micro Keyboard TRACER Gamma Ivory
Bus 002 Device 002: ID 2188:0ae1
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
After that, I used rfkill list:
0: phy0: Wireless LAN
Soft blocked: no
Hard blocked: no
1: acer-wireless: Wireless LAN
Soft blocked: no
Hard blocked: no
[Update 1]
When I use thehcitool scan command, the system returns the following message:
Device is not available: No such device
[Update 2]
Output of command lspci -knn | grep Net -A2:
03:00.0 Network controller [0280]: Qualcomm Atheros QCA9565 / AR9565 Wireless Network Adapter [168c:0036] (rev 01)
Subsystem: Lite-On Communications Inc QCA9565 / AR9565 Wireless Network Adapter [11ad:0803]
Kernel driver in use: ath9k
Kernel modules: ath9k
drivers kernel bluetooth acer firmware
edited May 12 at 20:51
David
1,74411633
asked Aug 31 '16 at 22:42
Otto Pinto
1113
Is your wifi card turned on? Usually it has to be turned on before Bluetooth can be turned on. Then after turning Bluetooth on you have to make your computer visible to pair up devices.
– WinEunuuchs2Unix
Aug 31 '16 at 23:12
Yes. My wifi card is turned on and my laptop doesn't have a button do turn on/off the Bluetooth card. The problem is that the system don't recognize my bluetooth adapter.
– Otto Pinto
Sep 1 '16 at 3:12
Please edit your question and add output oflspci -knn | grep Net -A2terminal command.
– Pilot6
Sep 3 '16 at 19:12
Question updated. The outuput is described above.
– Otto Pinto
Sep 10 '16 at 15:21
add a comment |
up vote
2
down vote
favorite
up vote
2
down vote
favorite
I installed Ubuntu 16.04 on my Acer Aspire E5-573-347G, and I have not had any problems until I needed to use bluetooth.
The Unity bluetooth menu does not allows me to use any options, as can be viewed below.
The lsusb command returns this information:
Bus 001 Device 002: ID 8087:8001 Intel Corp.
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 003 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 002 Device 006: ID 0bda:0129 Realtek Semiconductor Corp. RTS5129 Card Reader Controller
Bus 002 Device 005: ID 1bcf:2c81 Sunplus Innovation Technology Inc.
Bus 002 Device 003: ID 1c4f:0002 SiGma Micro Keyboard TRACER Gamma Ivory
Bus 002 Device 002: ID 2188:0ae1
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
After that, I used rfkill list:
0: phy0: Wireless LAN
Soft blocked: no
Hard blocked: no
1: acer-wireless: Wireless LAN
Soft blocked: no
Hard blocked: no
[Update 1]
When I use thehcitool scan command, the system returns the following message:
Device is not available: No such device
[Update 2]
Output of command lspci -knn | grep Net -A2:
03:00.0 Network controller [0280]: Qualcomm Atheros QCA9565 / AR9565 Wireless Network Adapter [168c:0036] (rev 01)
Subsystem: Lite-On Communications Inc QCA9565 / AR9565 Wireless Network Adapter [11ad:0803]
Kernel driver in use: ath9k
Kernel modules: ath9k
drivers kernel bluetooth acer firmware
edited May 12 at 20:51
David
1,74411633
asked Aug 31 '16 at 22:42
Otto Pinto
1113
I installed Ubuntu 16.04 on my Acer Aspire E5-573-347G, and I have not had any problems until I needed to use bluetooth.
The Unity bluetooth menu does not allows me to use any options, as can be viewed below.
The lsusb command returns this information:
Bus 001 Device 002: ID 8087:8001 Intel Corp.
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 003 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 002 Device 006: ID 0bda:0129 Realtek Semiconductor Corp. RTS5129 Card Reader Controller
Bus 002 Device 005: ID 1bcf:2c81 Sunplus Innovation Technology Inc.
Bus 002 Device 003: ID 1c4f:0002 SiGma Micro Keyboard TRACER Gamma Ivory
Bus 002 Device 002: ID 2188:0ae1
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
After that, I used rfkill list:
0: phy0: Wireless LAN
Soft blocked: no
Hard blocked: no
1: acer-wireless: Wireless LAN
Soft blocked: no
Hard blocked: no
[Update 1]
When I use thehcitool scan command, the system returns the following message:
Device is not available: No such device
[Update 2]
Output of command lspci -knn | grep Net -A2:
03:00.0 Network controller [0280]: Qualcomm Atheros QCA9565 / AR9565 Wireless Network Adapter [168c:0036] (rev 01)
Subsystem: Lite-On Communications Inc QCA9565 / AR9565 Wireless Network Adapter [11ad:0803]
Kernel driver in use: ath9k
Kernel modules: ath9k
drivers kernel bluetooth acer firmware
drivers kernel bluetooth acer firmware
edited May 12 at 20:51
David
1,74411633
asked Aug 31 '16 at 22:42
Otto Pinto
1113
edited May 12 at 20:51
David
1,74411633
asked Aug 31 '16 at 22:42
Otto Pinto
1113
edited May 12 at 20:51
David
1,74411633
edited May 12 at 20:51
David
1,74411633
edited May 12 at 20:51
David
1,74411633
1,74411633
asked Aug 31 '16 at 22:42
Otto Pinto
1113
asked Aug 31 '16 at 22:42
Otto Pinto
1113
asked Aug 31 '16 at 22:42
Otto Pinto
1113
1113
Is your wifi card turned on? Usually it has to be turned on before Bluetooth can be turned on. Then after turning Bluetooth on you have to make your computer visible to pair up devices.
– WinEunuuchs2Unix
Aug 31 '16 at 23:12
Yes. My wifi card is turned on and my laptop doesn't have a button do turn on/off the Bluetooth card. The problem is that the system don't recognize my bluetooth adapter.
– Otto Pinto
Sep 1 '16 at 3:12
Please edit your question and add output oflspci -knn | grep Net -A2terminal command.
– Pilot6
Sep 3 '16 at 19:12
Question updated. The outuput is described above.
– Otto Pinto
Sep 10 '16 at 15:21
add a comment |
Is your wifi card turned on? Usually it has to be turned on before Bluetooth can be turned on. Then after turning Bluetooth on you have to make your computer visible to pair up devices.
– WinEunuuchs2Unix
Aug 31 '16 at 23:12
Yes. My wifi card is turned on and my laptop doesn't have a button do turn on/off the Bluetooth card. The problem is that the system don't recognize my bluetooth adapter.
– Otto Pinto
Sep 1 '16 at 3:12
Please edit your question and add output oflspci -knn | grep Net -A2terminal command.
– Pilot6
Sep 3 '16 at 19:12
Question updated. The outuput is described above.
– Otto Pinto
Sep 10 '16 at 15:21
Is your wifi card turned on? Usually it has to be turned on before Bluetooth can be turned on. Then after turning Bluetooth on you have to make your computer visible to pair up devices.
– WinEunuuchs2Unix
Aug 31 '16 at 23:12
Is your wifi card turned on? Usually it has to be turned on before Bluetooth can be turned on. Then after turning Bluetooth on you have to make your computer visible to pair up devices.
– WinEunuuchs2Unix
Aug 31 '16 at 23:12
Yes. My wifi card is turned on and my laptop doesn't have a button do turn on/off the Bluetooth card. The problem is that the system don't recognize my bluetooth adapter.
– Otto Pinto
Sep 1 '16 at 3:12
Yes. My wifi card is turned on and my laptop doesn't have a button do turn on/off the Bluetooth card. The problem is that the system don't recognize my bluetooth adapter.
– Otto Pinto
Sep 1 '16 at 3:12
Please edit your question and add output of
lspci -knn | grep Net -A2 terminal command.– Pilot6
Sep 3 '16 at 19:12
Please edit your question and add output of
lspci -knn | grep Net -A2 terminal command.– Pilot6
Sep 3 '16 at 19:12
Question updated. The outuput is described above.
– Otto Pinto
Sep 10 '16 at 15:21
Question updated. The outuput is described above.
– Otto Pinto
Sep 10 '16 at 15:21
add a comment |
1 Answer
1
active
oldest
votes
up vote
0
down vote
Start the terminal from the dashboard.
type cd /var/log
then type grep -i firmware syslog*
These commands will search the system log looking for the word firmware. Look for any text indicating that it's having trouble loading firmware.
If so, then
type sudo apt-get update
then type sudo apt-get install linux-firmware
Then reboot the computer.
These commands will install a missing firmware file that the bluetooth adapter probably needs. No harm done if it doesn't.
If that all doesn't fix your problem, review this from a Google search that I did:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1532267
It sounds kind of like your problem too.
Keep us posted. Cheers, Al
answered Aug 31 '16 at 23:30
heynnema
17.7k22053
Sorry for the late to report what happened. Well, I tried everything you describes, but without success.
– Otto Pinto
Sep 3 '16 at 16:43
add a comment |
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1 Answer
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active
oldest
votes
1 Answer
1
active
oldest
votes
active
oldest
votes
active
oldest
votes
up vote
0
down vote
Start the terminal from the dashboard.
type cd /var/log
then type grep -i firmware syslog*
These commands will search the system log looking for the word firmware. Look for any text indicating that it's having trouble loading firmware.
If so, then
type sudo apt-get update
then type sudo apt-get install linux-firmware
Then reboot the computer.
These commands will install a missing firmware file that the bluetooth adapter probably needs. No harm done if it doesn't.
If that all doesn't fix your problem, review this from a Google search that I did:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1532267
It sounds kind of like your problem too.
Keep us posted. Cheers, Al
answered Aug 31 '16 at 23:30
heynnema
17.7k22053
Sorry for the late to report what happened. Well, I tried everything you describes, but without success.
– Otto Pinto
Sep 3 '16 at 16:43
add a comment |
up vote
0
down vote
Start the terminal from the dashboard.
type cd /var/log
then type grep -i firmware syslog*
These commands will search the system log looking for the word firmware. Look for any text indicating that it's having trouble loading firmware.
If so, then
type sudo apt-get update
then type sudo apt-get install linux-firmware
Then reboot the computer.
These commands will install a missing firmware file that the bluetooth adapter probably needs. No harm done if it doesn't.
If that all doesn't fix your problem, review this from a Google search that I did:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1532267
It sounds kind of like your problem too.
Keep us posted. Cheers, Al
answered Aug 31 '16 at 23:30
heynnema
17.7k22053
Sorry for the late to report what happened. Well, I tried everything you describes, but without success.
– Otto Pinto
Sep 3 '16 at 16:43
add a comment |
up vote
0
down vote
up vote
0
down vote
Start the terminal from the dashboard.
type cd /var/log
then type grep -i firmware syslog*
These commands will search the system log looking for the word firmware. Look for any text indicating that it's having trouble loading firmware.
If so, then
type sudo apt-get update
then type sudo apt-get install linux-firmware
Then reboot the computer.
These commands will install a missing firmware file that the bluetooth adapter probably needs. No harm done if it doesn't.
If that all doesn't fix your problem, review this from a Google search that I did:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1532267
It sounds kind of like your problem too.
Keep us posted. Cheers, Al
answered Aug 31 '16 at 23:30
heynnema
17.7k22053
Start the terminal from the dashboard.
type cd /var/log
then type grep -i firmware syslog*
These commands will search the system log looking for the word firmware. Look for any text indicating that it's having trouble loading firmware.
If so, then
type sudo apt-get update
then type sudo apt-get install linux-firmware
Then reboot the computer.
These commands will install a missing firmware file that the bluetooth adapter probably needs. No harm done if it doesn't.
If that all doesn't fix your problem, review this from a Google search that I did:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1532267
It sounds kind of like your problem too.
Keep us posted. Cheers, Al
answered Aug 31 '16 at 23:30
heynnema
17.7k22053
edited Aug 31 '16 at 23:39
answered Aug 31 '16 at 23:30
heynnema
17.7k22053
answered Aug 31 '16 at 23:30
heynnema
17.7k22053
answered Aug 31 '16 at 23:30
heynnema
17.7k22053
17.7k22053
Sorry for the late to report what happened. Well, I tried everything you describes, but without success.
– Otto Pinto
Sep 3 '16 at 16:43
add a comment |
Sorry for the late to report what happened. Well, I tried everything you describes, but without success.
– Otto Pinto
Sep 3 '16 at 16:43
Sorry for the late to report what happened. Well, I tried everything you describes, but without success.
– Otto Pinto
Sep 3 '16 at 16:43
Sorry for the late to report what happened. Well, I tried everything you describes, but without success.
– Otto Pinto
Sep 3 '16 at 16:43
add a comment |
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Is your wifi card turned on? Usually it has to be turned on before Bluetooth can be turned on. Then after turning Bluetooth on you have to make your computer visible to pair up devices.
– WinEunuuchs2Unix
Aug 31 '16 at 23:12
Yes. My wifi card is turned on and my laptop doesn't have a button do turn on/off the Bluetooth card. The problem is that the system don't recognize my bluetooth adapter.
– Otto Pinto
Sep 1 '16 at 3:12
Please edit your question and add output of
lspci -knn | grep Net -A2terminal command.– Pilot6
Sep 3 '16 at 19:12
Question updated. The outuput is described above.
– Otto Pinto
Sep 10 '16 at 15:21