Unable to raise a case to Salesforce support











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Please help me how to raise a case to sales force support from my sandbox. I Clicked on Help and Training and it is redirecting me to the login.salesforce.com but not test.salesforce.com. ?



Do i need to enable any of the setting at user level to raise a case.










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    up vote
    1
    down vote

    favorite












    Please help me how to raise a case to sales force support from my sandbox. I Clicked on Help and Training and it is redirecting me to the login.salesforce.com but not test.salesforce.com. ?



    Do i need to enable any of the setting at user level to raise a case.










    share|improve this question
























      up vote
      1
      down vote

      favorite









      up vote
      1
      down vote

      favorite











      Please help me how to raise a case to sales force support from my sandbox. I Clicked on Help and Training and it is redirecting me to the login.salesforce.com but not test.salesforce.com. ?



      Do i need to enable any of the setting at user level to raise a case.










      share|improve this question













      Please help me how to raise a case to sales force support from my sandbox. I Clicked on Help and Training and it is redirecting me to the login.salesforce.com but not test.salesforce.com. ?



      Do i need to enable any of the setting at user level to raise a case.







      salesforce-support






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      share|improve this question











      share|improve this question




      share|improve this question










      asked yesterday









      user5558

      455




      455






















          1 Answer
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          accepted










          You cannot raise a case from any non-production org, including Developer Edition, Sandboxes, and Scratch Orgs. You will need to log in to your production org and raise a case there. If you have a problem with a specific Sandbox, include the Org Id in your case (there's a field for this purpose), and make sure you Grant Login Access to the Sandbox if necessary.






          share|improve this answer





















          • Thanks @sfdcfox, and can you please help me in confirming the below: Will SF provide preprod license as well while buying the sandbox licenses. Sorry for irritating you if it's a silly question.
            – user5558
            7 hours ago










          • @user5558 It is my understanding that Salesforce may do so, but you will need to talk to your account executive. You should have been assigned one within a few days of setting up a trial org.
            – sfdcfox
            6 hours ago










          • Ok.. Thank you..
            – user5558
            6 hours ago











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          1 Answer
          1






          active

          oldest

          votes








          1 Answer
          1






          active

          oldest

          votes









          active

          oldest

          votes






          active

          oldest

          votes








          up vote
          4
          down vote



          accepted










          You cannot raise a case from any non-production org, including Developer Edition, Sandboxes, and Scratch Orgs. You will need to log in to your production org and raise a case there. If you have a problem with a specific Sandbox, include the Org Id in your case (there's a field for this purpose), and make sure you Grant Login Access to the Sandbox if necessary.






          share|improve this answer





















          • Thanks @sfdcfox, and can you please help me in confirming the below: Will SF provide preprod license as well while buying the sandbox licenses. Sorry for irritating you if it's a silly question.
            – user5558
            7 hours ago










          • @user5558 It is my understanding that Salesforce may do so, but you will need to talk to your account executive. You should have been assigned one within a few days of setting up a trial org.
            – sfdcfox
            6 hours ago










          • Ok.. Thank you..
            – user5558
            6 hours ago















          up vote
          4
          down vote



          accepted










          You cannot raise a case from any non-production org, including Developer Edition, Sandboxes, and Scratch Orgs. You will need to log in to your production org and raise a case there. If you have a problem with a specific Sandbox, include the Org Id in your case (there's a field for this purpose), and make sure you Grant Login Access to the Sandbox if necessary.






          share|improve this answer





















          • Thanks @sfdcfox, and can you please help me in confirming the below: Will SF provide preprod license as well while buying the sandbox licenses. Sorry for irritating you if it's a silly question.
            – user5558
            7 hours ago










          • @user5558 It is my understanding that Salesforce may do so, but you will need to talk to your account executive. You should have been assigned one within a few days of setting up a trial org.
            – sfdcfox
            6 hours ago










          • Ok.. Thank you..
            – user5558
            6 hours ago













          up vote
          4
          down vote



          accepted







          up vote
          4
          down vote



          accepted






          You cannot raise a case from any non-production org, including Developer Edition, Sandboxes, and Scratch Orgs. You will need to log in to your production org and raise a case there. If you have a problem with a specific Sandbox, include the Org Id in your case (there's a field for this purpose), and make sure you Grant Login Access to the Sandbox if necessary.






          share|improve this answer












          You cannot raise a case from any non-production org, including Developer Edition, Sandboxes, and Scratch Orgs. You will need to log in to your production org and raise a case there. If you have a problem with a specific Sandbox, include the Org Id in your case (there's a field for this purpose), and make sure you Grant Login Access to the Sandbox if necessary.







          share|improve this answer












          share|improve this answer



          share|improve this answer










          answered yesterday









          sfdcfox

          243k10185413




          243k10185413












          • Thanks @sfdcfox, and can you please help me in confirming the below: Will SF provide preprod license as well while buying the sandbox licenses. Sorry for irritating you if it's a silly question.
            – user5558
            7 hours ago










          • @user5558 It is my understanding that Salesforce may do so, but you will need to talk to your account executive. You should have been assigned one within a few days of setting up a trial org.
            – sfdcfox
            6 hours ago










          • Ok.. Thank you..
            – user5558
            6 hours ago


















          • Thanks @sfdcfox, and can you please help me in confirming the below: Will SF provide preprod license as well while buying the sandbox licenses. Sorry for irritating you if it's a silly question.
            – user5558
            7 hours ago










          • @user5558 It is my understanding that Salesforce may do so, but you will need to talk to your account executive. You should have been assigned one within a few days of setting up a trial org.
            – sfdcfox
            6 hours ago










          • Ok.. Thank you..
            – user5558
            6 hours ago
















          Thanks @sfdcfox, and can you please help me in confirming the below: Will SF provide preprod license as well while buying the sandbox licenses. Sorry for irritating you if it's a silly question.
          – user5558
          7 hours ago




          Thanks @sfdcfox, and can you please help me in confirming the below: Will SF provide preprod license as well while buying the sandbox licenses. Sorry for irritating you if it's a silly question.
          – user5558
          7 hours ago












          @user5558 It is my understanding that Salesforce may do so, but you will need to talk to your account executive. You should have been assigned one within a few days of setting up a trial org.
          – sfdcfox
          6 hours ago




          @user5558 It is my understanding that Salesforce may do so, but you will need to talk to your account executive. You should have been assigned one within a few days of setting up a trial org.
          – sfdcfox
          6 hours ago












          Ok.. Thank you..
          – user5558
          6 hours ago




          Ok.. Thank you..
          – user5558
          6 hours ago


















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