“Intel SST Audio Device WDM” not working on Xubuntu 18.04












1















I'm clueless about how to make sound work in Xubuntu 18.04.



Previous versions with older kernels didn't detect most of my hardware, new 18.04 with 4.15 Linux Kernel detected all the hardware, except the sound card.
On the OEM Windows 10, the sound is working fine and it's described as
Intel SST Audio Device WDM.



~$ sudo lshw -C sound

*-multimedia NO RECLAMADO
descripción: Multimedia controller
producto: Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series Imaging Unit
fabricante: Intel Corporation
id físico: 3
información del bus: pci@0000:00:03.0
versión: 36
anchura: 32 bits
reloj: 33MHz
capacidades: pm msi cap_list
configuración: latency=0
recursos: memoria:91000000-913fffff
*-usb:1
descripción: Vídeo
producto: USB Camera
fabricante: Generic
id físico: 4
información del bus: usb@1:4
versión: 1.07
serie: 200901010001
capacidades: usb-2.00
configuración: driver=uvcvideo maxpower=500mA speed=480Mbit/s




~$ lspci
00:00.0 Host bridge: Intel Corporation Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series SoC Transaction Register (rev 36)
00:02.0 VGA compatible controller: Intel Corporation Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series PCI Configuration Registers (rev 36)
00:03.0 Multimedia controller: Intel Corporation Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series Imaging Unit (rev 36)
00:0b.0 Signal processing controller: Intel Corporation Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series Power Management Controller (rev 36)
00:14.0 USB controller: Intel Corporation Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series USB xHCI Controller (rev 36)
00:16.0 USB controller: Intel Corporation Device 22b7 (rev 36)
00:1a.0 Encryption controller: Intel Corporation Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series Trusted Execution Engine (rev 36)
00:1f.0 ISA bridge: Intel Corporation Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series PCU (rev 36)




$ lsmod | grep "sst"
snd_soc_sst_cht_bsw_nau8824 16384 0
snd_intel_sst_acpi 16384 1
snd_intel_sst_core 53248 1 snd_intel_sst_acpi
snd_soc_sst_atom_hifi2_platform 102400 2 snd_intel_sst_core
snd_soc_acpi 16384 1 snd_intel_sst_acpi
snd_soc_nau8824 57344 2 snd_soc_sst_cht_bsw_nau8824
snd_soc_acpi_intel_match 20480 1 snd_intel_sst_acpi
snd_soc_core 241664 3
snd_soc_sst_cht_bsw_nau8824,snd_soc_nau8824,snd_soc_sst_atom_hifi2_platform
snd_pcm 98304 6
snd_soc_sst_cht_bsw_nau8824,snd_soc_nau8824,snd_hdmi_lpe_audio,snd_soc_sst_atom_hifi2_platform,snd_soc_core,snd_pcm_dmaengine
snd 81920 10
snd_seq,snd_soc_sst_cht_bsw_nau8824,snd_seq_device,snd_timer,snd_compress,snd_hdmi_lpe_audio,snd_soc_sst_atom_hifi2_platform,snd_soc_core,snd_pcm,snd_rawmidi




$ dmesg | grep "sst"
[ 7.042875] intel_sst_acpi 808622A8:00: LPE base: 0x91600000 size:0x200000
[ 7.042880] intel_sst_acpi 808622A8:00: IRAM base: 0x916c0000
[ 7.042931] intel_sst_acpi 808622A8:00: DRAM base: 0x91700000
[ 7.042941] intel_sst_acpi 808622A8:00: SHIM base: 0x91740000
[ 7.042981] intel_sst_acpi 808622A8:00: Mailbox base: 0x91744000
[ 7.042990] intel_sst_acpi 808622A8:00: DDR base: 0x20000000
[ 7.043126] intel_sst_acpi 808622A8:00: Got drv data max stream 25
[ 67.472476] intel_sst_acpi 808622A8:00: FW Version 01.0b.02.02




$ ls /sys/class/sound
card0 comprC1D2 controlC1 pcmC0D1p pcmC1D0c pcmC1D1p timer
card1 controlC0 pcmC0D0p pcmC0D2p pcmC1D0p seq









share|improve this question





























    1















    I'm clueless about how to make sound work in Xubuntu 18.04.



    Previous versions with older kernels didn't detect most of my hardware, new 18.04 with 4.15 Linux Kernel detected all the hardware, except the sound card.
    On the OEM Windows 10, the sound is working fine and it's described as
    Intel SST Audio Device WDM.



    ~$ sudo lshw -C sound

    *-multimedia NO RECLAMADO
    descripción: Multimedia controller
    producto: Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series Imaging Unit
    fabricante: Intel Corporation
    id físico: 3
    información del bus: pci@0000:00:03.0
    versión: 36
    anchura: 32 bits
    reloj: 33MHz
    capacidades: pm msi cap_list
    configuración: latency=0
    recursos: memoria:91000000-913fffff
    *-usb:1
    descripción: Vídeo
    producto: USB Camera
    fabricante: Generic
    id físico: 4
    información del bus: usb@1:4
    versión: 1.07
    serie: 200901010001
    capacidades: usb-2.00
    configuración: driver=uvcvideo maxpower=500mA speed=480Mbit/s




    ~$ lspci
    00:00.0 Host bridge: Intel Corporation Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series SoC Transaction Register (rev 36)
    00:02.0 VGA compatible controller: Intel Corporation Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series PCI Configuration Registers (rev 36)
    00:03.0 Multimedia controller: Intel Corporation Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series Imaging Unit (rev 36)
    00:0b.0 Signal processing controller: Intel Corporation Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series Power Management Controller (rev 36)
    00:14.0 USB controller: Intel Corporation Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series USB xHCI Controller (rev 36)
    00:16.0 USB controller: Intel Corporation Device 22b7 (rev 36)
    00:1a.0 Encryption controller: Intel Corporation Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series Trusted Execution Engine (rev 36)
    00:1f.0 ISA bridge: Intel Corporation Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series PCU (rev 36)




    $ lsmod | grep "sst"
    snd_soc_sst_cht_bsw_nau8824 16384 0
    snd_intel_sst_acpi 16384 1
    snd_intel_sst_core 53248 1 snd_intel_sst_acpi
    snd_soc_sst_atom_hifi2_platform 102400 2 snd_intel_sst_core
    snd_soc_acpi 16384 1 snd_intel_sst_acpi
    snd_soc_nau8824 57344 2 snd_soc_sst_cht_bsw_nau8824
    snd_soc_acpi_intel_match 20480 1 snd_intel_sst_acpi
    snd_soc_core 241664 3
    snd_soc_sst_cht_bsw_nau8824,snd_soc_nau8824,snd_soc_sst_atom_hifi2_platform
    snd_pcm 98304 6
    snd_soc_sst_cht_bsw_nau8824,snd_soc_nau8824,snd_hdmi_lpe_audio,snd_soc_sst_atom_hifi2_platform,snd_soc_core,snd_pcm_dmaengine
    snd 81920 10
    snd_seq,snd_soc_sst_cht_bsw_nau8824,snd_seq_device,snd_timer,snd_compress,snd_hdmi_lpe_audio,snd_soc_sst_atom_hifi2_platform,snd_soc_core,snd_pcm,snd_rawmidi




    $ dmesg | grep "sst"
    [ 7.042875] intel_sst_acpi 808622A8:00: LPE base: 0x91600000 size:0x200000
    [ 7.042880] intel_sst_acpi 808622A8:00: IRAM base: 0x916c0000
    [ 7.042931] intel_sst_acpi 808622A8:00: DRAM base: 0x91700000
    [ 7.042941] intel_sst_acpi 808622A8:00: SHIM base: 0x91740000
    [ 7.042981] intel_sst_acpi 808622A8:00: Mailbox base: 0x91744000
    [ 7.042990] intel_sst_acpi 808622A8:00: DDR base: 0x20000000
    [ 7.043126] intel_sst_acpi 808622A8:00: Got drv data max stream 25
    [ 67.472476] intel_sst_acpi 808622A8:00: FW Version 01.0b.02.02




    $ ls /sys/class/sound
    card0 comprC1D2 controlC1 pcmC0D1p pcmC1D0c pcmC1D1p timer
    card1 controlC0 pcmC0D0p pcmC0D2p pcmC1D0p seq









    share|improve this question



























      1












      1








      1








      I'm clueless about how to make sound work in Xubuntu 18.04.



      Previous versions with older kernels didn't detect most of my hardware, new 18.04 with 4.15 Linux Kernel detected all the hardware, except the sound card.
      On the OEM Windows 10, the sound is working fine and it's described as
      Intel SST Audio Device WDM.



      ~$ sudo lshw -C sound

      *-multimedia NO RECLAMADO
      descripción: Multimedia controller
      producto: Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series Imaging Unit
      fabricante: Intel Corporation
      id físico: 3
      información del bus: pci@0000:00:03.0
      versión: 36
      anchura: 32 bits
      reloj: 33MHz
      capacidades: pm msi cap_list
      configuración: latency=0
      recursos: memoria:91000000-913fffff
      *-usb:1
      descripción: Vídeo
      producto: USB Camera
      fabricante: Generic
      id físico: 4
      información del bus: usb@1:4
      versión: 1.07
      serie: 200901010001
      capacidades: usb-2.00
      configuración: driver=uvcvideo maxpower=500mA speed=480Mbit/s




      ~$ lspci
      00:00.0 Host bridge: Intel Corporation Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series SoC Transaction Register (rev 36)
      00:02.0 VGA compatible controller: Intel Corporation Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series PCI Configuration Registers (rev 36)
      00:03.0 Multimedia controller: Intel Corporation Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series Imaging Unit (rev 36)
      00:0b.0 Signal processing controller: Intel Corporation Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series Power Management Controller (rev 36)
      00:14.0 USB controller: Intel Corporation Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series USB xHCI Controller (rev 36)
      00:16.0 USB controller: Intel Corporation Device 22b7 (rev 36)
      00:1a.0 Encryption controller: Intel Corporation Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series Trusted Execution Engine (rev 36)
      00:1f.0 ISA bridge: Intel Corporation Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series PCU (rev 36)




      $ lsmod | grep "sst"
      snd_soc_sst_cht_bsw_nau8824 16384 0
      snd_intel_sst_acpi 16384 1
      snd_intel_sst_core 53248 1 snd_intel_sst_acpi
      snd_soc_sst_atom_hifi2_platform 102400 2 snd_intel_sst_core
      snd_soc_acpi 16384 1 snd_intel_sst_acpi
      snd_soc_nau8824 57344 2 snd_soc_sst_cht_bsw_nau8824
      snd_soc_acpi_intel_match 20480 1 snd_intel_sst_acpi
      snd_soc_core 241664 3
      snd_soc_sst_cht_bsw_nau8824,snd_soc_nau8824,snd_soc_sst_atom_hifi2_platform
      snd_pcm 98304 6
      snd_soc_sst_cht_bsw_nau8824,snd_soc_nau8824,snd_hdmi_lpe_audio,snd_soc_sst_atom_hifi2_platform,snd_soc_core,snd_pcm_dmaengine
      snd 81920 10
      snd_seq,snd_soc_sst_cht_bsw_nau8824,snd_seq_device,snd_timer,snd_compress,snd_hdmi_lpe_audio,snd_soc_sst_atom_hifi2_platform,snd_soc_core,snd_pcm,snd_rawmidi




      $ dmesg | grep "sst"
      [ 7.042875] intel_sst_acpi 808622A8:00: LPE base: 0x91600000 size:0x200000
      [ 7.042880] intel_sst_acpi 808622A8:00: IRAM base: 0x916c0000
      [ 7.042931] intel_sst_acpi 808622A8:00: DRAM base: 0x91700000
      [ 7.042941] intel_sst_acpi 808622A8:00: SHIM base: 0x91740000
      [ 7.042981] intel_sst_acpi 808622A8:00: Mailbox base: 0x91744000
      [ 7.042990] intel_sst_acpi 808622A8:00: DDR base: 0x20000000
      [ 7.043126] intel_sst_acpi 808622A8:00: Got drv data max stream 25
      [ 67.472476] intel_sst_acpi 808622A8:00: FW Version 01.0b.02.02




      $ ls /sys/class/sound
      card0 comprC1D2 controlC1 pcmC0D1p pcmC1D0c pcmC1D1p timer
      card1 controlC0 pcmC0D0p pcmC0D2p pcmC1D0p seq









      share|improve this question
















      I'm clueless about how to make sound work in Xubuntu 18.04.



      Previous versions with older kernels didn't detect most of my hardware, new 18.04 with 4.15 Linux Kernel detected all the hardware, except the sound card.
      On the OEM Windows 10, the sound is working fine and it's described as
      Intel SST Audio Device WDM.



      ~$ sudo lshw -C sound

      *-multimedia NO RECLAMADO
      descripción: Multimedia controller
      producto: Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series Imaging Unit
      fabricante: Intel Corporation
      id físico: 3
      información del bus: pci@0000:00:03.0
      versión: 36
      anchura: 32 bits
      reloj: 33MHz
      capacidades: pm msi cap_list
      configuración: latency=0
      recursos: memoria:91000000-913fffff
      *-usb:1
      descripción: Vídeo
      producto: USB Camera
      fabricante: Generic
      id físico: 4
      información del bus: usb@1:4
      versión: 1.07
      serie: 200901010001
      capacidades: usb-2.00
      configuración: driver=uvcvideo maxpower=500mA speed=480Mbit/s




      ~$ lspci
      00:00.0 Host bridge: Intel Corporation Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series SoC Transaction Register (rev 36)
      00:02.0 VGA compatible controller: Intel Corporation Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series PCI Configuration Registers (rev 36)
      00:03.0 Multimedia controller: Intel Corporation Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series Imaging Unit (rev 36)
      00:0b.0 Signal processing controller: Intel Corporation Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series Power Management Controller (rev 36)
      00:14.0 USB controller: Intel Corporation Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series USB xHCI Controller (rev 36)
      00:16.0 USB controller: Intel Corporation Device 22b7 (rev 36)
      00:1a.0 Encryption controller: Intel Corporation Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series Trusted Execution Engine (rev 36)
      00:1f.0 ISA bridge: Intel Corporation Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series PCU (rev 36)




      $ lsmod | grep "sst"
      snd_soc_sst_cht_bsw_nau8824 16384 0
      snd_intel_sst_acpi 16384 1
      snd_intel_sst_core 53248 1 snd_intel_sst_acpi
      snd_soc_sst_atom_hifi2_platform 102400 2 snd_intel_sst_core
      snd_soc_acpi 16384 1 snd_intel_sst_acpi
      snd_soc_nau8824 57344 2 snd_soc_sst_cht_bsw_nau8824
      snd_soc_acpi_intel_match 20480 1 snd_intel_sst_acpi
      snd_soc_core 241664 3
      snd_soc_sst_cht_bsw_nau8824,snd_soc_nau8824,snd_soc_sst_atom_hifi2_platform
      snd_pcm 98304 6
      snd_soc_sst_cht_bsw_nau8824,snd_soc_nau8824,snd_hdmi_lpe_audio,snd_soc_sst_atom_hifi2_platform,snd_soc_core,snd_pcm_dmaengine
      snd 81920 10
      snd_seq,snd_soc_sst_cht_bsw_nau8824,snd_seq_device,snd_timer,snd_compress,snd_hdmi_lpe_audio,snd_soc_sst_atom_hifi2_platform,snd_soc_core,snd_pcm,snd_rawmidi




      $ dmesg | grep "sst"
      [ 7.042875] intel_sst_acpi 808622A8:00: LPE base: 0x91600000 size:0x200000
      [ 7.042880] intel_sst_acpi 808622A8:00: IRAM base: 0x916c0000
      [ 7.042931] intel_sst_acpi 808622A8:00: DRAM base: 0x91700000
      [ 7.042941] intel_sst_acpi 808622A8:00: SHIM base: 0x91740000
      [ 7.042981] intel_sst_acpi 808622A8:00: Mailbox base: 0x91744000
      [ 7.042990] intel_sst_acpi 808622A8:00: DDR base: 0x20000000
      [ 7.043126] intel_sst_acpi 808622A8:00: Got drv data max stream 25
      [ 67.472476] intel_sst_acpi 808622A8:00: FW Version 01.0b.02.02




      $ ls /sys/class/sound
      card0 comprC1D2 controlC1 pcmC0D1p pcmC1D0c pcmC1D1p timer
      card1 controlC0 pcmC0D0p pcmC0D2p pcmC1D0p seq






      drivers sound






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      edited Dec 27 '18 at 17:30









      Zanna

      50.4k13133241




      50.4k13133241










      asked Apr 29 '18 at 22:51









      JuanseJuanse

      64




      64






















          3 Answers
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          I don't know if this is going to help you, because I have no idea of what your hardware is, but on my setup (Arch Linux k4.17) the sound worked somewhat OutOfTheBox. The kernel driver bytcrrt5640 is responsible of this miracle (You know BayTrail + Linux). I just had to add bytcr-rt5640 UCM config files to /usr/share/alsa/ucm, and everything worked.



          For you to make sure you can see the card, look at the output of these commands:



          lsmod | grep "sst"


          Looks for sst in loaded modules list



          dmesg | grep "sst"


          Looks for sst in the current boot log



          ls /sys/class/sound


          This informs you if there are any cards recognized by the kernel



          If you see the card in sysfs, read the file driver in that device (/sys/class/sound/cardX/driver or name or something like that), that should show you if the card is recognized by your kernel.



          If you find the card, but you can't see it in for example pavucontrol, then you have to copy the UCM files from
          this GitHub repository. Just download it, cd into the right folder and read the README file. It should tell you the rest. After you have installed the configs, reboot (easiest way), and you should be able to see the device in pavucontrol.



          EDIT#1 (After additional details)



          Oh, I see. You should copy the directory
          chtnau8824 (as you can see in the lsmod output). Enter the UCM-files repo you downloaded and run this command:
          sudo cp -r chtnau8824 /usr/share/alsa/ucm/ and it should work as expected. Anyways thank you for your kind comment and supplying additional details that helped to solve (hopefully) this issue.



          EDIT#2 cht_bsw_nau8824



          I still don't know exactly what your other hardware is (like tablet model), but what I found is repository with UCM files specifically for your sound card (if my assumptions are right). The repository is here. Download it, enter the directory and replace your current UCM configuration with the new config. sudo rm -r /usr/share/alsa/ucm/chtnau8824 and then sudo cp -r ucm /usr/share/alsa/ucm/chtnau8824






          share|improve this answer


























          • Thanks for your answer, I tried to follow your advice with no results, maybe I'm not understanding. I downloaded the repository you suggested, but I don't know which folder I should copy to /usr/share/alsa/ucm ... I added the output of the three commands you mentioned in the original question, maybe that will help. Thanks in advance.

            – Juanse
            Jul 1 '18 at 4:20











          • I copied the folder and rebooted; I still have no sound. Which command should I run in order to diagnose the problem? I tried: $ pulseaudio and the output is: W: [pulseaudio] pid.c: Stale PID file, overwriting. E: [pulseaudio] alsa-ucm.c: Failed to get the verb HiFi E: [pulseaudio] alsa-ucm.c: No UCM verb is valid for chtnau8824 Terminado (killed) Thanks again for your time.

            – Juanse
            Jul 2 '18 at 2:58













          • Please post the output of cat /sys/class/card*/id It should tell you the right driver ID. At least you can be sure the firmware works. You're only missing the UCM config files. This is the better case.

            – M. H.
            Jul 2 '18 at 7:58











          • This command outputs an error, no card* folder in /sys/class. Instead, I tried: cat /sys/class/sound/card0/id Outputs: Audio And cat /sys/class/sound/card1/id outputs chtnau8824 so I think your assumptions were right.

            – Juanse
            Jul 2 '18 at 12:49











          • About EDIT#2 it is a tablet-like model, marketing name "2 in 1". It has a 32-bit UEFI but 64-bit proccessor, it was not easy to get Xubuntu installed. Please let me know if I can run some other command to get more info. I followed the instructions in EDIT#2, still no sound, but now pulseaudio outputs E: [pulseaudio] pid.c: Daemon already running. E: [pulseaudio] main.c: Ha fallado pa_pid_file_create(). ("Ha fallado" == "Has failed") Thanks once again for your help.

            – Juanse
            Jul 2 '18 at 12:49



















          0














          I have another generic "2 in 1" which reports results from
          commands:



          lsmod | grep "sst"



          dmesg | grep "sst"



          ls /sys/class/sound



          all exactly the same outputs as the OP. I followed only the steps of EDIT#1 (After additional details).



          One thing I may have done additionally was match the root user folder permissions to the same as all other entries in /usr/share/alsa/ucm/. After a reboot sound plays and "speakers, headphones and microphone" entries appear in pavucontrol along with "Built-In Audio" in KDE Plasma Settings.






          share|improve this answer































            0














            After some months during which I didn't have time to try new solutions, I updated the kernel from 4.15.X to 4.19.X using ukuu.



            Following the steps in EDIT#1 of M. H.'s answer, sound worked on reboot. Thanks for your time on answering my question.






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              3 Answers
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              votes









              1














              I don't know if this is going to help you, because I have no idea of what your hardware is, but on my setup (Arch Linux k4.17) the sound worked somewhat OutOfTheBox. The kernel driver bytcrrt5640 is responsible of this miracle (You know BayTrail + Linux). I just had to add bytcr-rt5640 UCM config files to /usr/share/alsa/ucm, and everything worked.



              For you to make sure you can see the card, look at the output of these commands:



              lsmod | grep "sst"


              Looks for sst in loaded modules list



              dmesg | grep "sst"


              Looks for sst in the current boot log



              ls /sys/class/sound


              This informs you if there are any cards recognized by the kernel



              If you see the card in sysfs, read the file driver in that device (/sys/class/sound/cardX/driver or name or something like that), that should show you if the card is recognized by your kernel.



              If you find the card, but you can't see it in for example pavucontrol, then you have to copy the UCM files from
              this GitHub repository. Just download it, cd into the right folder and read the README file. It should tell you the rest. After you have installed the configs, reboot (easiest way), and you should be able to see the device in pavucontrol.



              EDIT#1 (After additional details)



              Oh, I see. You should copy the directory
              chtnau8824 (as you can see in the lsmod output). Enter the UCM-files repo you downloaded and run this command:
              sudo cp -r chtnau8824 /usr/share/alsa/ucm/ and it should work as expected. Anyways thank you for your kind comment and supplying additional details that helped to solve (hopefully) this issue.



              EDIT#2 cht_bsw_nau8824



              I still don't know exactly what your other hardware is (like tablet model), but what I found is repository with UCM files specifically for your sound card (if my assumptions are right). The repository is here. Download it, enter the directory and replace your current UCM configuration with the new config. sudo rm -r /usr/share/alsa/ucm/chtnau8824 and then sudo cp -r ucm /usr/share/alsa/ucm/chtnau8824






              share|improve this answer


























              • Thanks for your answer, I tried to follow your advice with no results, maybe I'm not understanding. I downloaded the repository you suggested, but I don't know which folder I should copy to /usr/share/alsa/ucm ... I added the output of the three commands you mentioned in the original question, maybe that will help. Thanks in advance.

                – Juanse
                Jul 1 '18 at 4:20











              • I copied the folder and rebooted; I still have no sound. Which command should I run in order to diagnose the problem? I tried: $ pulseaudio and the output is: W: [pulseaudio] pid.c: Stale PID file, overwriting. E: [pulseaudio] alsa-ucm.c: Failed to get the verb HiFi E: [pulseaudio] alsa-ucm.c: No UCM verb is valid for chtnau8824 Terminado (killed) Thanks again for your time.

                – Juanse
                Jul 2 '18 at 2:58













              • Please post the output of cat /sys/class/card*/id It should tell you the right driver ID. At least you can be sure the firmware works. You're only missing the UCM config files. This is the better case.

                – M. H.
                Jul 2 '18 at 7:58











              • This command outputs an error, no card* folder in /sys/class. Instead, I tried: cat /sys/class/sound/card0/id Outputs: Audio And cat /sys/class/sound/card1/id outputs chtnau8824 so I think your assumptions were right.

                – Juanse
                Jul 2 '18 at 12:49











              • About EDIT#2 it is a tablet-like model, marketing name "2 in 1". It has a 32-bit UEFI but 64-bit proccessor, it was not easy to get Xubuntu installed. Please let me know if I can run some other command to get more info. I followed the instructions in EDIT#2, still no sound, but now pulseaudio outputs E: [pulseaudio] pid.c: Daemon already running. E: [pulseaudio] main.c: Ha fallado pa_pid_file_create(). ("Ha fallado" == "Has failed") Thanks once again for your help.

                – Juanse
                Jul 2 '18 at 12:49
















              1














              I don't know if this is going to help you, because I have no idea of what your hardware is, but on my setup (Arch Linux k4.17) the sound worked somewhat OutOfTheBox. The kernel driver bytcrrt5640 is responsible of this miracle (You know BayTrail + Linux). I just had to add bytcr-rt5640 UCM config files to /usr/share/alsa/ucm, and everything worked.



              For you to make sure you can see the card, look at the output of these commands:



              lsmod | grep "sst"


              Looks for sst in loaded modules list



              dmesg | grep "sst"


              Looks for sst in the current boot log



              ls /sys/class/sound


              This informs you if there are any cards recognized by the kernel



              If you see the card in sysfs, read the file driver in that device (/sys/class/sound/cardX/driver or name or something like that), that should show you if the card is recognized by your kernel.



              If you find the card, but you can't see it in for example pavucontrol, then you have to copy the UCM files from
              this GitHub repository. Just download it, cd into the right folder and read the README file. It should tell you the rest. After you have installed the configs, reboot (easiest way), and you should be able to see the device in pavucontrol.



              EDIT#1 (After additional details)



              Oh, I see. You should copy the directory
              chtnau8824 (as you can see in the lsmod output). Enter the UCM-files repo you downloaded and run this command:
              sudo cp -r chtnau8824 /usr/share/alsa/ucm/ and it should work as expected. Anyways thank you for your kind comment and supplying additional details that helped to solve (hopefully) this issue.



              EDIT#2 cht_bsw_nau8824



              I still don't know exactly what your other hardware is (like tablet model), but what I found is repository with UCM files specifically for your sound card (if my assumptions are right). The repository is here. Download it, enter the directory and replace your current UCM configuration with the new config. sudo rm -r /usr/share/alsa/ucm/chtnau8824 and then sudo cp -r ucm /usr/share/alsa/ucm/chtnau8824






              share|improve this answer


























              • Thanks for your answer, I tried to follow your advice with no results, maybe I'm not understanding. I downloaded the repository you suggested, but I don't know which folder I should copy to /usr/share/alsa/ucm ... I added the output of the three commands you mentioned in the original question, maybe that will help. Thanks in advance.

                – Juanse
                Jul 1 '18 at 4:20











              • I copied the folder and rebooted; I still have no sound. Which command should I run in order to diagnose the problem? I tried: $ pulseaudio and the output is: W: [pulseaudio] pid.c: Stale PID file, overwriting. E: [pulseaudio] alsa-ucm.c: Failed to get the verb HiFi E: [pulseaudio] alsa-ucm.c: No UCM verb is valid for chtnau8824 Terminado (killed) Thanks again for your time.

                – Juanse
                Jul 2 '18 at 2:58













              • Please post the output of cat /sys/class/card*/id It should tell you the right driver ID. At least you can be sure the firmware works. You're only missing the UCM config files. This is the better case.

                – M. H.
                Jul 2 '18 at 7:58











              • This command outputs an error, no card* folder in /sys/class. Instead, I tried: cat /sys/class/sound/card0/id Outputs: Audio And cat /sys/class/sound/card1/id outputs chtnau8824 so I think your assumptions were right.

                – Juanse
                Jul 2 '18 at 12:49











              • About EDIT#2 it is a tablet-like model, marketing name "2 in 1". It has a 32-bit UEFI but 64-bit proccessor, it was not easy to get Xubuntu installed. Please let me know if I can run some other command to get more info. I followed the instructions in EDIT#2, still no sound, but now pulseaudio outputs E: [pulseaudio] pid.c: Daemon already running. E: [pulseaudio] main.c: Ha fallado pa_pid_file_create(). ("Ha fallado" == "Has failed") Thanks once again for your help.

                – Juanse
                Jul 2 '18 at 12:49














              1












              1








              1







              I don't know if this is going to help you, because I have no idea of what your hardware is, but on my setup (Arch Linux k4.17) the sound worked somewhat OutOfTheBox. The kernel driver bytcrrt5640 is responsible of this miracle (You know BayTrail + Linux). I just had to add bytcr-rt5640 UCM config files to /usr/share/alsa/ucm, and everything worked.



              For you to make sure you can see the card, look at the output of these commands:



              lsmod | grep "sst"


              Looks for sst in loaded modules list



              dmesg | grep "sst"


              Looks for sst in the current boot log



              ls /sys/class/sound


              This informs you if there are any cards recognized by the kernel



              If you see the card in sysfs, read the file driver in that device (/sys/class/sound/cardX/driver or name or something like that), that should show you if the card is recognized by your kernel.



              If you find the card, but you can't see it in for example pavucontrol, then you have to copy the UCM files from
              this GitHub repository. Just download it, cd into the right folder and read the README file. It should tell you the rest. After you have installed the configs, reboot (easiest way), and you should be able to see the device in pavucontrol.



              EDIT#1 (After additional details)



              Oh, I see. You should copy the directory
              chtnau8824 (as you can see in the lsmod output). Enter the UCM-files repo you downloaded and run this command:
              sudo cp -r chtnau8824 /usr/share/alsa/ucm/ and it should work as expected. Anyways thank you for your kind comment and supplying additional details that helped to solve (hopefully) this issue.



              EDIT#2 cht_bsw_nau8824



              I still don't know exactly what your other hardware is (like tablet model), but what I found is repository with UCM files specifically for your sound card (if my assumptions are right). The repository is here. Download it, enter the directory and replace your current UCM configuration with the new config. sudo rm -r /usr/share/alsa/ucm/chtnau8824 and then sudo cp -r ucm /usr/share/alsa/ucm/chtnau8824






              share|improve this answer















              I don't know if this is going to help you, because I have no idea of what your hardware is, but on my setup (Arch Linux k4.17) the sound worked somewhat OutOfTheBox. The kernel driver bytcrrt5640 is responsible of this miracle (You know BayTrail + Linux). I just had to add bytcr-rt5640 UCM config files to /usr/share/alsa/ucm, and everything worked.



              For you to make sure you can see the card, look at the output of these commands:



              lsmod | grep "sst"


              Looks for sst in loaded modules list



              dmesg | grep "sst"


              Looks for sst in the current boot log



              ls /sys/class/sound


              This informs you if there are any cards recognized by the kernel



              If you see the card in sysfs, read the file driver in that device (/sys/class/sound/cardX/driver or name or something like that), that should show you if the card is recognized by your kernel.



              If you find the card, but you can't see it in for example pavucontrol, then you have to copy the UCM files from
              this GitHub repository. Just download it, cd into the right folder and read the README file. It should tell you the rest. After you have installed the configs, reboot (easiest way), and you should be able to see the device in pavucontrol.



              EDIT#1 (After additional details)



              Oh, I see. You should copy the directory
              chtnau8824 (as you can see in the lsmod output). Enter the UCM-files repo you downloaded and run this command:
              sudo cp -r chtnau8824 /usr/share/alsa/ucm/ and it should work as expected. Anyways thank you for your kind comment and supplying additional details that helped to solve (hopefully) this issue.



              EDIT#2 cht_bsw_nau8824



              I still don't know exactly what your other hardware is (like tablet model), but what I found is repository with UCM files specifically for your sound card (if my assumptions are right). The repository is here. Download it, enter the directory and replace your current UCM configuration with the new config. sudo rm -r /usr/share/alsa/ucm/chtnau8824 and then sudo cp -r ucm /usr/share/alsa/ucm/chtnau8824







              share|improve this answer














              share|improve this answer



              share|improve this answer








              edited Jul 2 '18 at 11:08

























              answered Jun 22 '18 at 11:30









              M. H.M. H.

              112




              112













              • Thanks for your answer, I tried to follow your advice with no results, maybe I'm not understanding. I downloaded the repository you suggested, but I don't know which folder I should copy to /usr/share/alsa/ucm ... I added the output of the three commands you mentioned in the original question, maybe that will help. Thanks in advance.

                – Juanse
                Jul 1 '18 at 4:20











              • I copied the folder and rebooted; I still have no sound. Which command should I run in order to diagnose the problem? I tried: $ pulseaudio and the output is: W: [pulseaudio] pid.c: Stale PID file, overwriting. E: [pulseaudio] alsa-ucm.c: Failed to get the verb HiFi E: [pulseaudio] alsa-ucm.c: No UCM verb is valid for chtnau8824 Terminado (killed) Thanks again for your time.

                – Juanse
                Jul 2 '18 at 2:58













              • Please post the output of cat /sys/class/card*/id It should tell you the right driver ID. At least you can be sure the firmware works. You're only missing the UCM config files. This is the better case.

                – M. H.
                Jul 2 '18 at 7:58











              • This command outputs an error, no card* folder in /sys/class. Instead, I tried: cat /sys/class/sound/card0/id Outputs: Audio And cat /sys/class/sound/card1/id outputs chtnau8824 so I think your assumptions were right.

                – Juanse
                Jul 2 '18 at 12:49











              • About EDIT#2 it is a tablet-like model, marketing name "2 in 1". It has a 32-bit UEFI but 64-bit proccessor, it was not easy to get Xubuntu installed. Please let me know if I can run some other command to get more info. I followed the instructions in EDIT#2, still no sound, but now pulseaudio outputs E: [pulseaudio] pid.c: Daemon already running. E: [pulseaudio] main.c: Ha fallado pa_pid_file_create(). ("Ha fallado" == "Has failed") Thanks once again for your help.

                – Juanse
                Jul 2 '18 at 12:49



















              • Thanks for your answer, I tried to follow your advice with no results, maybe I'm not understanding. I downloaded the repository you suggested, but I don't know which folder I should copy to /usr/share/alsa/ucm ... I added the output of the three commands you mentioned in the original question, maybe that will help. Thanks in advance.

                – Juanse
                Jul 1 '18 at 4:20











              • I copied the folder and rebooted; I still have no sound. Which command should I run in order to diagnose the problem? I tried: $ pulseaudio and the output is: W: [pulseaudio] pid.c: Stale PID file, overwriting. E: [pulseaudio] alsa-ucm.c: Failed to get the verb HiFi E: [pulseaudio] alsa-ucm.c: No UCM verb is valid for chtnau8824 Terminado (killed) Thanks again for your time.

                – Juanse
                Jul 2 '18 at 2:58













              • Please post the output of cat /sys/class/card*/id It should tell you the right driver ID. At least you can be sure the firmware works. You're only missing the UCM config files. This is the better case.

                – M. H.
                Jul 2 '18 at 7:58











              • This command outputs an error, no card* folder in /sys/class. Instead, I tried: cat /sys/class/sound/card0/id Outputs: Audio And cat /sys/class/sound/card1/id outputs chtnau8824 so I think your assumptions were right.

                – Juanse
                Jul 2 '18 at 12:49











              • About EDIT#2 it is a tablet-like model, marketing name "2 in 1". It has a 32-bit UEFI but 64-bit proccessor, it was not easy to get Xubuntu installed. Please let me know if I can run some other command to get more info. I followed the instructions in EDIT#2, still no sound, but now pulseaudio outputs E: [pulseaudio] pid.c: Daemon already running. E: [pulseaudio] main.c: Ha fallado pa_pid_file_create(). ("Ha fallado" == "Has failed") Thanks once again for your help.

                – Juanse
                Jul 2 '18 at 12:49

















              Thanks for your answer, I tried to follow your advice with no results, maybe I'm not understanding. I downloaded the repository you suggested, but I don't know which folder I should copy to /usr/share/alsa/ucm ... I added the output of the three commands you mentioned in the original question, maybe that will help. Thanks in advance.

              – Juanse
              Jul 1 '18 at 4:20





              Thanks for your answer, I tried to follow your advice with no results, maybe I'm not understanding. I downloaded the repository you suggested, but I don't know which folder I should copy to /usr/share/alsa/ucm ... I added the output of the three commands you mentioned in the original question, maybe that will help. Thanks in advance.

              – Juanse
              Jul 1 '18 at 4:20













              I copied the folder and rebooted; I still have no sound. Which command should I run in order to diagnose the problem? I tried: $ pulseaudio and the output is: W: [pulseaudio] pid.c: Stale PID file, overwriting. E: [pulseaudio] alsa-ucm.c: Failed to get the verb HiFi E: [pulseaudio] alsa-ucm.c: No UCM verb is valid for chtnau8824 Terminado (killed) Thanks again for your time.

              – Juanse
              Jul 2 '18 at 2:58







              I copied the folder and rebooted; I still have no sound. Which command should I run in order to diagnose the problem? I tried: $ pulseaudio and the output is: W: [pulseaudio] pid.c: Stale PID file, overwriting. E: [pulseaudio] alsa-ucm.c: Failed to get the verb HiFi E: [pulseaudio] alsa-ucm.c: No UCM verb is valid for chtnau8824 Terminado (killed) Thanks again for your time.

              – Juanse
              Jul 2 '18 at 2:58















              Please post the output of cat /sys/class/card*/id It should tell you the right driver ID. At least you can be sure the firmware works. You're only missing the UCM config files. This is the better case.

              – M. H.
              Jul 2 '18 at 7:58





              Please post the output of cat /sys/class/card*/id It should tell you the right driver ID. At least you can be sure the firmware works. You're only missing the UCM config files. This is the better case.

              – M. H.
              Jul 2 '18 at 7:58













              This command outputs an error, no card* folder in /sys/class. Instead, I tried: cat /sys/class/sound/card0/id Outputs: Audio And cat /sys/class/sound/card1/id outputs chtnau8824 so I think your assumptions were right.

              – Juanse
              Jul 2 '18 at 12:49





              This command outputs an error, no card* folder in /sys/class. Instead, I tried: cat /sys/class/sound/card0/id Outputs: Audio And cat /sys/class/sound/card1/id outputs chtnau8824 so I think your assumptions were right.

              – Juanse
              Jul 2 '18 at 12:49













              About EDIT#2 it is a tablet-like model, marketing name "2 in 1". It has a 32-bit UEFI but 64-bit proccessor, it was not easy to get Xubuntu installed. Please let me know if I can run some other command to get more info. I followed the instructions in EDIT#2, still no sound, but now pulseaudio outputs E: [pulseaudio] pid.c: Daemon already running. E: [pulseaudio] main.c: Ha fallado pa_pid_file_create(). ("Ha fallado" == "Has failed") Thanks once again for your help.

              – Juanse
              Jul 2 '18 at 12:49





              About EDIT#2 it is a tablet-like model, marketing name "2 in 1". It has a 32-bit UEFI but 64-bit proccessor, it was not easy to get Xubuntu installed. Please let me know if I can run some other command to get more info. I followed the instructions in EDIT#2, still no sound, but now pulseaudio outputs E: [pulseaudio] pid.c: Daemon already running. E: [pulseaudio] main.c: Ha fallado pa_pid_file_create(). ("Ha fallado" == "Has failed") Thanks once again for your help.

              – Juanse
              Jul 2 '18 at 12:49













              0














              I have another generic "2 in 1" which reports results from
              commands:



              lsmod | grep "sst"



              dmesg | grep "sst"



              ls /sys/class/sound



              all exactly the same outputs as the OP. I followed only the steps of EDIT#1 (After additional details).



              One thing I may have done additionally was match the root user folder permissions to the same as all other entries in /usr/share/alsa/ucm/. After a reboot sound plays and "speakers, headphones and microphone" entries appear in pavucontrol along with "Built-In Audio" in KDE Plasma Settings.






              share|improve this answer




























                0














                I have another generic "2 in 1" which reports results from
                commands:



                lsmod | grep "sst"



                dmesg | grep "sst"



                ls /sys/class/sound



                all exactly the same outputs as the OP. I followed only the steps of EDIT#1 (After additional details).



                One thing I may have done additionally was match the root user folder permissions to the same as all other entries in /usr/share/alsa/ucm/. After a reboot sound plays and "speakers, headphones and microphone" entries appear in pavucontrol along with "Built-In Audio" in KDE Plasma Settings.






                share|improve this answer


























                  0












                  0








                  0







                  I have another generic "2 in 1" which reports results from
                  commands:



                  lsmod | grep "sst"



                  dmesg | grep "sst"



                  ls /sys/class/sound



                  all exactly the same outputs as the OP. I followed only the steps of EDIT#1 (After additional details).



                  One thing I may have done additionally was match the root user folder permissions to the same as all other entries in /usr/share/alsa/ucm/. After a reboot sound plays and "speakers, headphones and microphone" entries appear in pavucontrol along with "Built-In Audio" in KDE Plasma Settings.






                  share|improve this answer













                  I have another generic "2 in 1" which reports results from
                  commands:



                  lsmod | grep "sst"



                  dmesg | grep "sst"



                  ls /sys/class/sound



                  all exactly the same outputs as the OP. I followed only the steps of EDIT#1 (After additional details).



                  One thing I may have done additionally was match the root user folder permissions to the same as all other entries in /usr/share/alsa/ucm/. After a reboot sound plays and "speakers, headphones and microphone" entries appear in pavucontrol along with "Built-In Audio" in KDE Plasma Settings.







                  share|improve this answer












                  share|improve this answer



                  share|improve this answer










                  answered Nov 11 '18 at 13:54









                  KeithKeith

                  1




                  1























                      0














                      After some months during which I didn't have time to try new solutions, I updated the kernel from 4.15.X to 4.19.X using ukuu.



                      Following the steps in EDIT#1 of M. H.'s answer, sound worked on reboot. Thanks for your time on answering my question.






                      share|improve this answer






























                        0














                        After some months during which I didn't have time to try new solutions, I updated the kernel from 4.15.X to 4.19.X using ukuu.



                        Following the steps in EDIT#1 of M. H.'s answer, sound worked on reboot. Thanks for your time on answering my question.






                        share|improve this answer




























                          0












                          0








                          0







                          After some months during which I didn't have time to try new solutions, I updated the kernel from 4.15.X to 4.19.X using ukuu.



                          Following the steps in EDIT#1 of M. H.'s answer, sound worked on reboot. Thanks for your time on answering my question.






                          share|improve this answer















                          After some months during which I didn't have time to try new solutions, I updated the kernel from 4.15.X to 4.19.X using ukuu.



                          Following the steps in EDIT#1 of M. H.'s answer, sound worked on reboot. Thanks for your time on answering my question.







                          share|improve this answer














                          share|improve this answer



                          share|improve this answer








                          edited Dec 27 '18 at 17:31









                          Zanna

                          50.4k13133241




                          50.4k13133241










                          answered Dec 27 '18 at 15:59









                          JuanseJuanse

                          64




                          64






























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