Ubuntu 18.04 cannot recognize monitor











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The attached image shows that Ubuntu cannot recognize my display, and there is only one resolution to choose.



Screen capture of Settings-Displays



Monitor: LG 38CB99 3840*1600
Graphic card: RTX 2080ti



I tried to install the Nvidia-390 driver following the instructions and restarted, but this problem persists.



I am a beginner of Linux, and I need a more comfortable screen presentation to proceed learning. Could you help solve my problem?



xrandr result:



xrandr: Failed to get size of gamma for output default
Screen 0: minimum 1024 x 768, current 1024 x 768, maximum 1024 x 768
default connected primary 1024x768+0+0 0mm x 0mm
1024x768 76.00*


When I run lspci:



lspci -k | grep -iEA5 'vga|display|3d'


Result:



43:00.0 VGA compatible controller: NVIDIA Corporation Device 1e04 (rev a1)
Subsystem: Micro-Star International Co., Ltd. [MSI] Device 3711
Kernel modules: nvidiafb, nouveau, nvidia_drm, nvidia
43:00.1 Audio device: NVIDIA Corporation Device 10f7 (rev a1)
Subsystem: Micro-Star International Co., Ltd. [MSI] Device 3711
Kernel driver in use: snd_hda_intel









share|improve this question




























    up vote
    0
    down vote

    favorite












    The attached image shows that Ubuntu cannot recognize my display, and there is only one resolution to choose.



    Screen capture of Settings-Displays



    Monitor: LG 38CB99 3840*1600
    Graphic card: RTX 2080ti



    I tried to install the Nvidia-390 driver following the instructions and restarted, but this problem persists.



    I am a beginner of Linux, and I need a more comfortable screen presentation to proceed learning. Could you help solve my problem?



    xrandr result:



    xrandr: Failed to get size of gamma for output default
    Screen 0: minimum 1024 x 768, current 1024 x 768, maximum 1024 x 768
    default connected primary 1024x768+0+0 0mm x 0mm
    1024x768 76.00*


    When I run lspci:



    lspci -k | grep -iEA5 'vga|display|3d'


    Result:



    43:00.0 VGA compatible controller: NVIDIA Corporation Device 1e04 (rev a1)
    Subsystem: Micro-Star International Co., Ltd. [MSI] Device 3711
    Kernel modules: nvidiafb, nouveau, nvidia_drm, nvidia
    43:00.1 Audio device: NVIDIA Corporation Device 10f7 (rev a1)
    Subsystem: Micro-Star International Co., Ltd. [MSI] Device 3711
    Kernel driver in use: snd_hda_intel









    share|improve this question


























      up vote
      0
      down vote

      favorite









      up vote
      0
      down vote

      favorite











      The attached image shows that Ubuntu cannot recognize my display, and there is only one resolution to choose.



      Screen capture of Settings-Displays



      Monitor: LG 38CB99 3840*1600
      Graphic card: RTX 2080ti



      I tried to install the Nvidia-390 driver following the instructions and restarted, but this problem persists.



      I am a beginner of Linux, and I need a more comfortable screen presentation to proceed learning. Could you help solve my problem?



      xrandr result:



      xrandr: Failed to get size of gamma for output default
      Screen 0: minimum 1024 x 768, current 1024 x 768, maximum 1024 x 768
      default connected primary 1024x768+0+0 0mm x 0mm
      1024x768 76.00*


      When I run lspci:



      lspci -k | grep -iEA5 'vga|display|3d'


      Result:



      43:00.0 VGA compatible controller: NVIDIA Corporation Device 1e04 (rev a1)
      Subsystem: Micro-Star International Co., Ltd. [MSI] Device 3711
      Kernel modules: nvidiafb, nouveau, nvidia_drm, nvidia
      43:00.1 Audio device: NVIDIA Corporation Device 10f7 (rev a1)
      Subsystem: Micro-Star International Co., Ltd. [MSI] Device 3711
      Kernel driver in use: snd_hda_intel









      share|improve this question















      The attached image shows that Ubuntu cannot recognize my display, and there is only one resolution to choose.



      Screen capture of Settings-Displays



      Monitor: LG 38CB99 3840*1600
      Graphic card: RTX 2080ti



      I tried to install the Nvidia-390 driver following the instructions and restarted, but this problem persists.



      I am a beginner of Linux, and I need a more comfortable screen presentation to proceed learning. Could you help solve my problem?



      xrandr result:



      xrandr: Failed to get size of gamma for output default
      Screen 0: minimum 1024 x 768, current 1024 x 768, maximum 1024 x 768
      default connected primary 1024x768+0+0 0mm x 0mm
      1024x768 76.00*


      When I run lspci:



      lspci -k | grep -iEA5 'vga|display|3d'


      Result:



      43:00.0 VGA compatible controller: NVIDIA Corporation Device 1e04 (rev a1)
      Subsystem: Micro-Star International Co., Ltd. [MSI] Device 3711
      Kernel modules: nvidiafb, nouveau, nvidia_drm, nvidia
      43:00.1 Audio device: NVIDIA Corporation Device 10f7 (rev a1)
      Subsystem: Micro-Star International Co., Ltd. [MSI] Device 3711
      Kernel driver in use: snd_hda_intel






      drivers nvidia 18.04 display






      share|improve this question















      share|improve this question













      share|improve this question




      share|improve this question








      edited Nov 26 at 12:48









      meskobalazs

      2,1791022




      2,1791022










      asked Nov 26 at 10:24









      Andrew SHI

      12




      12






















          2 Answers
          2






          active

          oldest

          votes

















          up vote
          0
          down vote














          1. Try another cable and see the result


          2. post xrandr results


          3. It may also be some problem with kernel or driver. Or maybe monitor's EDID is broken (so you need to use workaround)



          Workaround:
          xrandr should tell you there is a virtual display VIRTUAL1 disconnected or something.



          xrandr --newmode NEWMODE_NAME $(cvt <WIDTH> <HEIGHT>|tail -n 1|awk '{$1="" ;$2="";print $0}')
          xrandr --addmode VIRTUAL1 NEWMODE_NAME
          xrandr --output VIRTUAL1 --mode NEWMODE_NAME
          xrandr --addmode <YOUR OUTPUT JACK> NEWMODE_NAME
          xrandr --output <YOUR OUTPUT JACK> --mode NEWMODE_NAME





          share|improve this answer























          • Thank you for response. 1. I am using DP; however, HDMI does not give any signal. DP works very well in Win10. I installed dual OS. 2. xrandr: Failed to get size of gamma for output default Screen 0: minimum 1024 x 768, current 1024 x 768, maximum 1024 x 768 default connected primary 1024x768+0+0 0mm x 0mm 1024x768 76.00* The first line of your additional command gives: bash: command substitution: line 10: syntax error near unexpected token <' bash: command substitution: line 10: cvt <WIDTH> <HEIGHT>|tail -n 1|awk '{$1="" ;$2="";print $0}')' Any new suggestion, please?
            – Andrew SHI
            Nov 26 at 12:40










          • @AndrewSHI WIDTH and HEIGHT you need to give resolusion
            – Bob Johnson
            Nov 26 at 15:03


















          up vote
          0
          down vote













          Finally I found the solution. It is quite easy.



          Just download the .run file from Nvidia website and install it:



          sudo chmod +x /downloads/NVIDIA-Linux-x86_64-410.78.run
          sudo /downloads/NVIDIA-Linux-x86_64-410.78.run


          The interface is more friendly than Linux portal, and you do not have to type commands.



          After finishing, restart. Everything will be all right!



          xrandr result:



          Screen 0: minimum 8 x 8, current 3840 x 1600, maximum 32767 x 32767
          DP-0 disconnected (normal left inverted right x axis y axis)
          DP-1 disconnected (normal left inverted right x axis y axis)
          HDMI-0 disconnected (normal left inverted right x axis y axis)
          DP-2 disconnected (normal left inverted right x axis y axis)
          DP-3 disconnected (normal left inverted right x axis y axis)
          DP-4 connected primary 3840x1600+0+0 (normal left inverted right x axis y axis) 874mm x 366mm
          3840x1600 59.99*+ 75.00 29.99
          3440x1440 75.05 59.97
          2560x1080 59.94 50.00
          1920x1080 74.91 60.00 59.94 50.00
          1680x1050 59.95
          1600x900 60.00
          1280x1024 75.02 60.02
          1280x800 59.81
          1280x720 60.00 59.94 50.00
          1152x864 59.96
          1024x768 75.03 60.00
          800x600 75.00 60.32
          720x576 50.00
          720x480 59.94
          640x480 75.00 59.94 59.93
          DP-5 disconnected (normal left inverted right x axis y axis)
          USB-C-0 disconnected (normal left inverted right x axis y axis)





          share|improve this answer





















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            2 Answers
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            2 Answers
            2






            active

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            oldest

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            active

            oldest

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            up vote
            0
            down vote














            1. Try another cable and see the result


            2. post xrandr results


            3. It may also be some problem with kernel or driver. Or maybe monitor's EDID is broken (so you need to use workaround)



            Workaround:
            xrandr should tell you there is a virtual display VIRTUAL1 disconnected or something.



            xrandr --newmode NEWMODE_NAME $(cvt <WIDTH> <HEIGHT>|tail -n 1|awk '{$1="" ;$2="";print $0}')
            xrandr --addmode VIRTUAL1 NEWMODE_NAME
            xrandr --output VIRTUAL1 --mode NEWMODE_NAME
            xrandr --addmode <YOUR OUTPUT JACK> NEWMODE_NAME
            xrandr --output <YOUR OUTPUT JACK> --mode NEWMODE_NAME





            share|improve this answer























            • Thank you for response. 1. I am using DP; however, HDMI does not give any signal. DP works very well in Win10. I installed dual OS. 2. xrandr: Failed to get size of gamma for output default Screen 0: minimum 1024 x 768, current 1024 x 768, maximum 1024 x 768 default connected primary 1024x768+0+0 0mm x 0mm 1024x768 76.00* The first line of your additional command gives: bash: command substitution: line 10: syntax error near unexpected token <' bash: command substitution: line 10: cvt <WIDTH> <HEIGHT>|tail -n 1|awk '{$1="" ;$2="";print $0}')' Any new suggestion, please?
              – Andrew SHI
              Nov 26 at 12:40










            • @AndrewSHI WIDTH and HEIGHT you need to give resolusion
              – Bob Johnson
              Nov 26 at 15:03















            up vote
            0
            down vote














            1. Try another cable and see the result


            2. post xrandr results


            3. It may also be some problem with kernel or driver. Or maybe monitor's EDID is broken (so you need to use workaround)



            Workaround:
            xrandr should tell you there is a virtual display VIRTUAL1 disconnected or something.



            xrandr --newmode NEWMODE_NAME $(cvt <WIDTH> <HEIGHT>|tail -n 1|awk '{$1="" ;$2="";print $0}')
            xrandr --addmode VIRTUAL1 NEWMODE_NAME
            xrandr --output VIRTUAL1 --mode NEWMODE_NAME
            xrandr --addmode <YOUR OUTPUT JACK> NEWMODE_NAME
            xrandr --output <YOUR OUTPUT JACK> --mode NEWMODE_NAME





            share|improve this answer























            • Thank you for response. 1. I am using DP; however, HDMI does not give any signal. DP works very well in Win10. I installed dual OS. 2. xrandr: Failed to get size of gamma for output default Screen 0: minimum 1024 x 768, current 1024 x 768, maximum 1024 x 768 default connected primary 1024x768+0+0 0mm x 0mm 1024x768 76.00* The first line of your additional command gives: bash: command substitution: line 10: syntax error near unexpected token <' bash: command substitution: line 10: cvt <WIDTH> <HEIGHT>|tail -n 1|awk '{$1="" ;$2="";print $0}')' Any new suggestion, please?
              – Andrew SHI
              Nov 26 at 12:40










            • @AndrewSHI WIDTH and HEIGHT you need to give resolusion
              – Bob Johnson
              Nov 26 at 15:03













            up vote
            0
            down vote










            up vote
            0
            down vote










            1. Try another cable and see the result


            2. post xrandr results


            3. It may also be some problem with kernel or driver. Or maybe monitor's EDID is broken (so you need to use workaround)



            Workaround:
            xrandr should tell you there is a virtual display VIRTUAL1 disconnected or something.



            xrandr --newmode NEWMODE_NAME $(cvt <WIDTH> <HEIGHT>|tail -n 1|awk '{$1="" ;$2="";print $0}')
            xrandr --addmode VIRTUAL1 NEWMODE_NAME
            xrandr --output VIRTUAL1 --mode NEWMODE_NAME
            xrandr --addmode <YOUR OUTPUT JACK> NEWMODE_NAME
            xrandr --output <YOUR OUTPUT JACK> --mode NEWMODE_NAME





            share|improve this answer















            1. Try another cable and see the result


            2. post xrandr results


            3. It may also be some problem with kernel or driver. Or maybe monitor's EDID is broken (so you need to use workaround)



            Workaround:
            xrandr should tell you there is a virtual display VIRTUAL1 disconnected or something.



            xrandr --newmode NEWMODE_NAME $(cvt <WIDTH> <HEIGHT>|tail -n 1|awk '{$1="" ;$2="";print $0}')
            xrandr --addmode VIRTUAL1 NEWMODE_NAME
            xrandr --output VIRTUAL1 --mode NEWMODE_NAME
            xrandr --addmode <YOUR OUTPUT JACK> NEWMODE_NAME
            xrandr --output <YOUR OUTPUT JACK> --mode NEWMODE_NAME






            share|improve this answer














            share|improve this answer



            share|improve this answer








            edited Nov 26 at 12:48









            meskobalazs

            2,1791022




            2,1791022










            answered Nov 26 at 11:35









            Bob Johnson

            212




            212












            • Thank you for response. 1. I am using DP; however, HDMI does not give any signal. DP works very well in Win10. I installed dual OS. 2. xrandr: Failed to get size of gamma for output default Screen 0: minimum 1024 x 768, current 1024 x 768, maximum 1024 x 768 default connected primary 1024x768+0+0 0mm x 0mm 1024x768 76.00* The first line of your additional command gives: bash: command substitution: line 10: syntax error near unexpected token <' bash: command substitution: line 10: cvt <WIDTH> <HEIGHT>|tail -n 1|awk '{$1="" ;$2="";print $0}')' Any new suggestion, please?
              – Andrew SHI
              Nov 26 at 12:40










            • @AndrewSHI WIDTH and HEIGHT you need to give resolusion
              – Bob Johnson
              Nov 26 at 15:03


















            • Thank you for response. 1. I am using DP; however, HDMI does not give any signal. DP works very well in Win10. I installed dual OS. 2. xrandr: Failed to get size of gamma for output default Screen 0: minimum 1024 x 768, current 1024 x 768, maximum 1024 x 768 default connected primary 1024x768+0+0 0mm x 0mm 1024x768 76.00* The first line of your additional command gives: bash: command substitution: line 10: syntax error near unexpected token <' bash: command substitution: line 10: cvt <WIDTH> <HEIGHT>|tail -n 1|awk '{$1="" ;$2="";print $0}')' Any new suggestion, please?
              – Andrew SHI
              Nov 26 at 12:40










            • @AndrewSHI WIDTH and HEIGHT you need to give resolusion
              – Bob Johnson
              Nov 26 at 15:03
















            Thank you for response. 1. I am using DP; however, HDMI does not give any signal. DP works very well in Win10. I installed dual OS. 2. xrandr: Failed to get size of gamma for output default Screen 0: minimum 1024 x 768, current 1024 x 768, maximum 1024 x 768 default connected primary 1024x768+0+0 0mm x 0mm 1024x768 76.00* The first line of your additional command gives: bash: command substitution: line 10: syntax error near unexpected token <' bash: command substitution: line 10: cvt <WIDTH> <HEIGHT>|tail -n 1|awk '{$1="" ;$2="";print $0}')' Any new suggestion, please?
            – Andrew SHI
            Nov 26 at 12:40




            Thank you for response. 1. I am using DP; however, HDMI does not give any signal. DP works very well in Win10. I installed dual OS. 2. xrandr: Failed to get size of gamma for output default Screen 0: minimum 1024 x 768, current 1024 x 768, maximum 1024 x 768 default connected primary 1024x768+0+0 0mm x 0mm 1024x768 76.00* The first line of your additional command gives: bash: command substitution: line 10: syntax error near unexpected token <' bash: command substitution: line 10: cvt <WIDTH> <HEIGHT>|tail -n 1|awk '{$1="" ;$2="";print $0}')' Any new suggestion, please?
            – Andrew SHI
            Nov 26 at 12:40












            @AndrewSHI WIDTH and HEIGHT you need to give resolusion
            – Bob Johnson
            Nov 26 at 15:03




            @AndrewSHI WIDTH and HEIGHT you need to give resolusion
            – Bob Johnson
            Nov 26 at 15:03












            up vote
            0
            down vote













            Finally I found the solution. It is quite easy.



            Just download the .run file from Nvidia website and install it:



            sudo chmod +x /downloads/NVIDIA-Linux-x86_64-410.78.run
            sudo /downloads/NVIDIA-Linux-x86_64-410.78.run


            The interface is more friendly than Linux portal, and you do not have to type commands.



            After finishing, restart. Everything will be all right!



            xrandr result:



            Screen 0: minimum 8 x 8, current 3840 x 1600, maximum 32767 x 32767
            DP-0 disconnected (normal left inverted right x axis y axis)
            DP-1 disconnected (normal left inverted right x axis y axis)
            HDMI-0 disconnected (normal left inverted right x axis y axis)
            DP-2 disconnected (normal left inverted right x axis y axis)
            DP-3 disconnected (normal left inverted right x axis y axis)
            DP-4 connected primary 3840x1600+0+0 (normal left inverted right x axis y axis) 874mm x 366mm
            3840x1600 59.99*+ 75.00 29.99
            3440x1440 75.05 59.97
            2560x1080 59.94 50.00
            1920x1080 74.91 60.00 59.94 50.00
            1680x1050 59.95
            1600x900 60.00
            1280x1024 75.02 60.02
            1280x800 59.81
            1280x720 60.00 59.94 50.00
            1152x864 59.96
            1024x768 75.03 60.00
            800x600 75.00 60.32
            720x576 50.00
            720x480 59.94
            640x480 75.00 59.94 59.93
            DP-5 disconnected (normal left inverted right x axis y axis)
            USB-C-0 disconnected (normal left inverted right x axis y axis)





            share|improve this answer

























              up vote
              0
              down vote













              Finally I found the solution. It is quite easy.



              Just download the .run file from Nvidia website and install it:



              sudo chmod +x /downloads/NVIDIA-Linux-x86_64-410.78.run
              sudo /downloads/NVIDIA-Linux-x86_64-410.78.run


              The interface is more friendly than Linux portal, and you do not have to type commands.



              After finishing, restart. Everything will be all right!



              xrandr result:



              Screen 0: minimum 8 x 8, current 3840 x 1600, maximum 32767 x 32767
              DP-0 disconnected (normal left inverted right x axis y axis)
              DP-1 disconnected (normal left inverted right x axis y axis)
              HDMI-0 disconnected (normal left inverted right x axis y axis)
              DP-2 disconnected (normal left inverted right x axis y axis)
              DP-3 disconnected (normal left inverted right x axis y axis)
              DP-4 connected primary 3840x1600+0+0 (normal left inverted right x axis y axis) 874mm x 366mm
              3840x1600 59.99*+ 75.00 29.99
              3440x1440 75.05 59.97
              2560x1080 59.94 50.00
              1920x1080 74.91 60.00 59.94 50.00
              1680x1050 59.95
              1600x900 60.00
              1280x1024 75.02 60.02
              1280x800 59.81
              1280x720 60.00 59.94 50.00
              1152x864 59.96
              1024x768 75.03 60.00
              800x600 75.00 60.32
              720x576 50.00
              720x480 59.94
              640x480 75.00 59.94 59.93
              DP-5 disconnected (normal left inverted right x axis y axis)
              USB-C-0 disconnected (normal left inverted right x axis y axis)





              share|improve this answer























                up vote
                0
                down vote










                up vote
                0
                down vote









                Finally I found the solution. It is quite easy.



                Just download the .run file from Nvidia website and install it:



                sudo chmod +x /downloads/NVIDIA-Linux-x86_64-410.78.run
                sudo /downloads/NVIDIA-Linux-x86_64-410.78.run


                The interface is more friendly than Linux portal, and you do not have to type commands.



                After finishing, restart. Everything will be all right!



                xrandr result:



                Screen 0: minimum 8 x 8, current 3840 x 1600, maximum 32767 x 32767
                DP-0 disconnected (normal left inverted right x axis y axis)
                DP-1 disconnected (normal left inverted right x axis y axis)
                HDMI-0 disconnected (normal left inverted right x axis y axis)
                DP-2 disconnected (normal left inverted right x axis y axis)
                DP-3 disconnected (normal left inverted right x axis y axis)
                DP-4 connected primary 3840x1600+0+0 (normal left inverted right x axis y axis) 874mm x 366mm
                3840x1600 59.99*+ 75.00 29.99
                3440x1440 75.05 59.97
                2560x1080 59.94 50.00
                1920x1080 74.91 60.00 59.94 50.00
                1680x1050 59.95
                1600x900 60.00
                1280x1024 75.02 60.02
                1280x800 59.81
                1280x720 60.00 59.94 50.00
                1152x864 59.96
                1024x768 75.03 60.00
                800x600 75.00 60.32
                720x576 50.00
                720x480 59.94
                640x480 75.00 59.94 59.93
                DP-5 disconnected (normal left inverted right x axis y axis)
                USB-C-0 disconnected (normal left inverted right x axis y axis)





                share|improve this answer












                Finally I found the solution. It is quite easy.



                Just download the .run file from Nvidia website and install it:



                sudo chmod +x /downloads/NVIDIA-Linux-x86_64-410.78.run
                sudo /downloads/NVIDIA-Linux-x86_64-410.78.run


                The interface is more friendly than Linux portal, and you do not have to type commands.



                After finishing, restart. Everything will be all right!



                xrandr result:



                Screen 0: minimum 8 x 8, current 3840 x 1600, maximum 32767 x 32767
                DP-0 disconnected (normal left inverted right x axis y axis)
                DP-1 disconnected (normal left inverted right x axis y axis)
                HDMI-0 disconnected (normal left inverted right x axis y axis)
                DP-2 disconnected (normal left inverted right x axis y axis)
                DP-3 disconnected (normal left inverted right x axis y axis)
                DP-4 connected primary 3840x1600+0+0 (normal left inverted right x axis y axis) 874mm x 366mm
                3840x1600 59.99*+ 75.00 29.99
                3440x1440 75.05 59.97
                2560x1080 59.94 50.00
                1920x1080 74.91 60.00 59.94 50.00
                1680x1050 59.95
                1600x900 60.00
                1280x1024 75.02 60.02
                1280x800 59.81
                1280x720 60.00 59.94 50.00
                1152x864 59.96
                1024x768 75.03 60.00
                800x600 75.00 60.32
                720x576 50.00
                720x480 59.94
                640x480 75.00 59.94 59.93
                DP-5 disconnected (normal left inverted right x axis y axis)
                USB-C-0 disconnected (normal left inverted right x axis y axis)






                share|improve this answer












                share|improve this answer



                share|improve this answer










                answered Nov 26 at 13:59









                Andrew SHI

                12




                12






























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