Network printer stuck at “Getting printer information” from system GTK print dialog
up vote
0
down vote
favorite
At work we have a bunch of printers connected to a central CUPS server in the internal network.
Running Ubuntu 16.04 with Unity DE, whenever I try to print something in an application using the system's GTK print dialog as shown in the screenshot below, I see all available printers, some of them even with a status message like "no toner left". Whichever printer I select though, the "Print" button stays locked and the printer's status is shown as "Getting printer information..." forever.
The printers are working fine though, as I am able to print correctly through applications that do not use the GTK dialog, like Chromium, which has a print dialog built in. Only the GTK dialog is broken.
I found these old bug reports describing pretty much the same behaviour:
GTK print dialog does not allow printing and does not show options of a remote DNS-SD/Bonjour printer (2012, fix released for Ubuntu 12.10 apparently)
Printer dialog stuck on "Getting printer information..." (2014, unresolved)
I also have read somewhere that the package libnss-mdns
is required for this functionality, but was missing in some installations. However, I verified that I have version 0.10-7
of that library installed.
How else can I troubleshoot this issue? Any workarounds or fixes?
networking printing gtk
add a comment |
up vote
0
down vote
favorite
At work we have a bunch of printers connected to a central CUPS server in the internal network.
Running Ubuntu 16.04 with Unity DE, whenever I try to print something in an application using the system's GTK print dialog as shown in the screenshot below, I see all available printers, some of them even with a status message like "no toner left". Whichever printer I select though, the "Print" button stays locked and the printer's status is shown as "Getting printer information..." forever.
The printers are working fine though, as I am able to print correctly through applications that do not use the GTK dialog, like Chromium, which has a print dialog built in. Only the GTK dialog is broken.
I found these old bug reports describing pretty much the same behaviour:
GTK print dialog does not allow printing and does not show options of a remote DNS-SD/Bonjour printer (2012, fix released for Ubuntu 12.10 apparently)
Printer dialog stuck on "Getting printer information..." (2014, unresolved)
I also have read somewhere that the package libnss-mdns
is required for this functionality, but was missing in some installations. However, I verified that I have version 0.10-7
of that library installed.
How else can I troubleshoot this issue? Any workarounds or fixes?
networking printing gtk
add a comment |
up vote
0
down vote
favorite
up vote
0
down vote
favorite
At work we have a bunch of printers connected to a central CUPS server in the internal network.
Running Ubuntu 16.04 with Unity DE, whenever I try to print something in an application using the system's GTK print dialog as shown in the screenshot below, I see all available printers, some of them even with a status message like "no toner left". Whichever printer I select though, the "Print" button stays locked and the printer's status is shown as "Getting printer information..." forever.
The printers are working fine though, as I am able to print correctly through applications that do not use the GTK dialog, like Chromium, which has a print dialog built in. Only the GTK dialog is broken.
I found these old bug reports describing pretty much the same behaviour:
GTK print dialog does not allow printing and does not show options of a remote DNS-SD/Bonjour printer (2012, fix released for Ubuntu 12.10 apparently)
Printer dialog stuck on "Getting printer information..." (2014, unresolved)
I also have read somewhere that the package libnss-mdns
is required for this functionality, but was missing in some installations. However, I verified that I have version 0.10-7
of that library installed.
How else can I troubleshoot this issue? Any workarounds or fixes?
networking printing gtk
At work we have a bunch of printers connected to a central CUPS server in the internal network.
Running Ubuntu 16.04 with Unity DE, whenever I try to print something in an application using the system's GTK print dialog as shown in the screenshot below, I see all available printers, some of them even with a status message like "no toner left". Whichever printer I select though, the "Print" button stays locked and the printer's status is shown as "Getting printer information..." forever.
The printers are working fine though, as I am able to print correctly through applications that do not use the GTK dialog, like Chromium, which has a print dialog built in. Only the GTK dialog is broken.
I found these old bug reports describing pretty much the same behaviour:
GTK print dialog does not allow printing and does not show options of a remote DNS-SD/Bonjour printer (2012, fix released for Ubuntu 12.10 apparently)
Printer dialog stuck on "Getting printer information..." (2014, unresolved)
I also have read somewhere that the package libnss-mdns
is required for this functionality, but was missing in some installations. However, I verified that I have version 0.10-7
of that library installed.
How else can I troubleshoot this issue? Any workarounds or fixes?
networking printing gtk
networking printing gtk
asked Sep 12 at 10:06
Byte Commander
62.4k26169282
62.4k26169282
add a comment |
add a comment |
1 Answer
1
active
oldest
votes
up vote
1
down vote
Having same issue, in a much easier enviroment (single printer), on Ubuntu 18.x
Solved with
sudo perl -i.bak -pe 's/^(Listen .*cups.sock)/#$1/' /etc/cups/cupsd.conf
sudo /etc/init.d/cups restart
source How to speed up “Getting printer information”?
. You may also refer to the very detailed DebuggingPrintingProblems
add a comment |
1 Answer
1
active
oldest
votes
1 Answer
1
active
oldest
votes
active
oldest
votes
active
oldest
votes
up vote
1
down vote
Having same issue, in a much easier enviroment (single printer), on Ubuntu 18.x
Solved with
sudo perl -i.bak -pe 's/^(Listen .*cups.sock)/#$1/' /etc/cups/cupsd.conf
sudo /etc/init.d/cups restart
source How to speed up “Getting printer information”?
. You may also refer to the very detailed DebuggingPrintingProblems
add a comment |
up vote
1
down vote
Having same issue, in a much easier enviroment (single printer), on Ubuntu 18.x
Solved with
sudo perl -i.bak -pe 's/^(Listen .*cups.sock)/#$1/' /etc/cups/cupsd.conf
sudo /etc/init.d/cups restart
source How to speed up “Getting printer information”?
. You may also refer to the very detailed DebuggingPrintingProblems
add a comment |
up vote
1
down vote
up vote
1
down vote
Having same issue, in a much easier enviroment (single printer), on Ubuntu 18.x
Solved with
sudo perl -i.bak -pe 's/^(Listen .*cups.sock)/#$1/' /etc/cups/cupsd.conf
sudo /etc/init.d/cups restart
source How to speed up “Getting printer information”?
. You may also refer to the very detailed DebuggingPrintingProblems
Having same issue, in a much easier enviroment (single printer), on Ubuntu 18.x
Solved with
sudo perl -i.bak -pe 's/^(Listen .*cups.sock)/#$1/' /etc/cups/cupsd.conf
sudo /etc/init.d/cups restart
source How to speed up “Getting printer information”?
. You may also refer to the very detailed DebuggingPrintingProblems
edited Nov 26 at 22:25
answered Nov 26 at 21:44
augusto
1499
1499
add a comment |
add a comment |
Thanks for contributing an answer to Ask Ubuntu!
- Please be sure to answer the question. Provide details and share your research!
But avoid …
- Asking for help, clarification, or responding to other answers.
- Making statements based on opinion; back them up with references or personal experience.
To learn more, see our tips on writing great answers.
Some of your past answers have not been well-received, and you're in danger of being blocked from answering.
Please pay close attention to the following guidance:
- Please be sure to answer the question. Provide details and share your research!
But avoid …
- Asking for help, clarification, or responding to other answers.
- Making statements based on opinion; back them up with references or personal experience.
To learn more, see our tips on writing great answers.
Sign up or log in
StackExchange.ready(function () {
StackExchange.helpers.onClickDraftSave('#login-link');
});
Sign up using Google
Sign up using Facebook
Sign up using Email and Password
Post as a guest
Required, but never shown
StackExchange.ready(
function () {
StackExchange.openid.initPostLogin('.new-post-login', 'https%3a%2f%2faskubuntu.com%2fquestions%2f1074565%2fnetwork-printer-stuck-at-getting-printer-information-from-system-gtk-print-dia%23new-answer', 'question_page');
}
);
Post as a guest
Required, but never shown
Sign up or log in
StackExchange.ready(function () {
StackExchange.helpers.onClickDraftSave('#login-link');
});
Sign up using Google
Sign up using Facebook
Sign up using Email and Password
Post as a guest
Required, but never shown
Sign up or log in
StackExchange.ready(function () {
StackExchange.helpers.onClickDraftSave('#login-link');
});
Sign up using Google
Sign up using Facebook
Sign up using Email and Password
Post as a guest
Required, but never shown
Sign up or log in
StackExchange.ready(function () {
StackExchange.helpers.onClickDraftSave('#login-link');
});
Sign up using Google
Sign up using Facebook
Sign up using Email and Password
Sign up using Google
Sign up using Facebook
Sign up using Email and Password
Post as a guest
Required, but never shown
Required, but never shown
Required, but never shown
Required, but never shown
Required, but never shown
Required, but never shown
Required, but never shown
Required, but never shown
Required, but never shown