Suddenly it's announced that my train won't go to my destination, is my Sparpreis ticket valid?
up vote
26
down vote
favorite
During the journey it was suddenly announced that my train won't go to my destination an I should change to another one. I had my Sparpreis ticket (first class with reservation).
Is my ticket still valid?
If not how can I buy since the other option announced is just within 2 minutes?
Also they announce welcome and all non important stuff in English but this kind of announcement only in German? How will an international traveller understand it?
trains cancellations deutsche-bahn
edited 10 hours ago
Jan
10.5k33767
asked yesterday
Abhishek
13123
New contributor
Abhishek is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
add a comment |
up vote
26
down vote
favorite
During the journey it was suddenly announced that my train won't go to my destination an I should change to another one. I had my Sparpreis ticket (first class with reservation).
Is my ticket still valid?
If not how can I buy since the other option announced is just within 2 minutes?
Also they announce welcome and all non important stuff in English but this kind of announcement only in German? How will an international traveller understand it?
trains cancellations deutsche-bahn
edited 10 hours ago
Jan
10.5k33767
asked yesterday
Abhishek
13123
New contributor
Abhishek is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
16
As for the announcement not being in English: The announcements on the trains are not pre-recorded, they are made by train staff, and not all of them do speak English well enough to be able to translate anything extraordinary to English on the spot (although one might argue that train cancellations are not that extraordinary in Germany :) ). I'm putting this down as a comment only as this isn't the main point of your question..
– Sabine
yesterday
2 years ago, while seating in a Berlin->Stuttgart train late at night, we heard: "Good evening ladies and gentlemen! The Berlin->Stuttgart train won't drive to Stuttgart after all. Sorry for the inconvenience!". And a few months after, I couldn't find the same Berlin->Stuttgart at Berlin train station. The official explanation was "The train departed 25 minutes before the scheduled time because it would have arrived much too late otherwise".
– Eric Duminil
12 hours ago
add a comment |
up vote
26
down vote
favorite
up vote
26
down vote
favorite
During the journey it was suddenly announced that my train won't go to my destination an I should change to another one. I had my Sparpreis ticket (first class with reservation).
Is my ticket still valid?
If not how can I buy since the other option announced is just within 2 minutes?
Also they announce welcome and all non important stuff in English but this kind of announcement only in German? How will an international traveller understand it?
trains cancellations deutsche-bahn
edited 10 hours ago
Jan
10.5k33767
asked yesterday
Abhishek
13123
New contributor
Abhishek is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
During the journey it was suddenly announced that my train won't go to my destination an I should change to another one. I had my Sparpreis ticket (first class with reservation).
Is my ticket still valid?
If not how can I buy since the other option announced is just within 2 minutes?
Also they announce welcome and all non important stuff in English but this kind of announcement only in German? How will an international traveller understand it?
trains cancellations deutsche-bahn
trains cancellations deutsche-bahn
edited 10 hours ago
Jan
10.5k33767
asked yesterday
Abhishek
13123
New contributor
Abhishek is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
edited 10 hours ago
Jan
10.5k33767
asked yesterday
Abhishek
13123
New contributor
Abhishek is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
edited 10 hours ago
Jan
10.5k33767
edited 10 hours ago
Jan
10.5k33767
edited 10 hours ago
Jan
10.5k33767
10.5k33767
asked yesterday
Abhishek
13123
New contributor
Abhishek is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
asked yesterday
Abhishek
13123
asked yesterday
Abhishek
13123
13123
New contributor
Abhishek is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
New contributor
Abhishek is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
Abhishek is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
16
As for the announcement not being in English: The announcements on the trains are not pre-recorded, they are made by train staff, and not all of them do speak English well enough to be able to translate anything extraordinary to English on the spot (although one might argue that train cancellations are not that extraordinary in Germany :) ). I'm putting this down as a comment only as this isn't the main point of your question..
– Sabine
yesterday
2 years ago, while seating in a Berlin->Stuttgart train late at night, we heard: "Good evening ladies and gentlemen! The Berlin->Stuttgart train won't drive to Stuttgart after all. Sorry for the inconvenience!". And a few months after, I couldn't find the same Berlin->Stuttgart at Berlin train station. The official explanation was "The train departed 25 minutes before the scheduled time because it would have arrived much too late otherwise".
– Eric Duminil
12 hours ago
add a comment |
16
As for the announcement not being in English: The announcements on the trains are not pre-recorded, they are made by train staff, and not all of them do speak English well enough to be able to translate anything extraordinary to English on the spot (although one might argue that train cancellations are not that extraordinary in Germany :) ). I'm putting this down as a comment only as this isn't the main point of your question..
– Sabine
yesterday
2 years ago, while seating in a Berlin->Stuttgart train late at night, we heard: "Good evening ladies and gentlemen! The Berlin->Stuttgart train won't drive to Stuttgart after all. Sorry for the inconvenience!". And a few months after, I couldn't find the same Berlin->Stuttgart at Berlin train station. The official explanation was "The train departed 25 minutes before the scheduled time because it would have arrived much too late otherwise".
– Eric Duminil
12 hours ago
16
16
As for the announcement not being in English: The announcements on the trains are not pre-recorded, they are made by train staff, and not all of them do speak English well enough to be able to translate anything extraordinary to English on the spot (although one might argue that train cancellations are not that extraordinary in Germany :) ). I'm putting this down as a comment only as this isn't the main point of your question..
– Sabine
yesterday
As for the announcement not being in English: The announcements on the trains are not pre-recorded, they are made by train staff, and not all of them do speak English well enough to be able to translate anything extraordinary to English on the spot (although one might argue that train cancellations are not that extraordinary in Germany :) ). I'm putting this down as a comment only as this isn't the main point of your question..
– Sabine
yesterday
2 years ago, while seating in a Berlin->Stuttgart train late at night, we heard: "Good evening ladies and gentlemen! The Berlin->Stuttgart train won't drive to Stuttgart after all. Sorry for the inconvenience!". And a few months after, I couldn't find the same Berlin->Stuttgart at Berlin train station. The official explanation was "The train departed 25 minutes before the scheduled time because it would have arrived much too late otherwise".
– Eric Duminil
12 hours ago
2 years ago, while seating in a Berlin->Stuttgart train late at night, we heard: "Good evening ladies and gentlemen! The Berlin->Stuttgart train won't drive to Stuttgart after all. Sorry for the inconvenience!". And a few months after, I couldn't find the same Berlin->Stuttgart at Berlin train station. The official explanation was "The train departed 25 minutes before the scheduled time because it would have arrived much too late otherwise".
– Eric Duminil
12 hours ago
add a comment |
2 Answers
2
active
oldest
votes
up vote
40
down vote
TL;DR: Your ticket is still valid and you can take any connection to your destination (and it is not relevant if you booked a SuperSparpreis, Sparpreis or Flexpreis ticket) if your train/connection is expected to be delayed by at least 20 minutes at your destination or is cancelled at all. For more information have a look at Overview of the main passengers' rights regulations
You don't need to buy a new ticket but can simply take the next train which goes to your destination. You can look up connections at bahn.de or ask the staff on you current train. Usually they are happy to help you as much as they can.
However your included reservation in the first class ticket will, of course, not be transferred automatically to a next train. You can ask the staff in the DB Reisezentrum at your interchange station to transfer your reservation and sometimes it is also possible to do this by your own in the DB app if you have a registered account. The alternative is to take the next train and simply look for a not reserved seat.
In case you missed the last regular connection of the day to your destination you are entitled for a alternative mean of transport (e.g. a cab) or a hotel room for an overnight stay. For this always ask the staff in the DB Information first, they will figure this out for you.
Besides that, if you reach your destination with a delay of more than 60/120 minutes you can get 25/50 percent of your ticket costs back by filling out the passengers' right claim form
answered yesterday
tallistroan
77539
12
To be precise, it's not "delayed by 20 minutes", but "if the expected delay at the destination is 20 minutes or more". I.e. it doesn't matter when your train starts, it matters when it's expected to arrive.
– asdfex
yesterday
@asdfex You are right, I adjusted the wording in my answer
– tallistroan
yesterday
3
You can also get a refund for the reservation.
– user24582
19 hours ago
2
@user24582 Does that work in 1st class? Reservations are included in 1st class tickets (but not 2nd class).
– gerrit
17 hours ago
1
@user24582 Only if you paid for the reservation which is not the case in first class. Also, this is only true if you could not use your reservation at all, i.e. the first train with a reservation is cancelled/changed. If you change trains but can’t use your reservation after changing you’re out of luck. (At least that was the case a few years ago.)
– Jan
10 hours ago
add a comment |
up vote
9
down vote
The railways in Germany are very good in offering alternative transport if the train you have planned to use can not be used for whatever reason.
First thing to do, ask any person sitting near you to explain, if they can. Next look for a person in an uniform. And if non is near, go to the ticket office in the station you are.
The uniformed staff or ticket window staff will tell you which train you can best use, sometimes giving you an alternative route.
You may not get a reserved seat on the alternative route, as that can not always be arranged, but in first class you can almost always find a seat or ask the train staff to help you find one.
I have had the same kind of problems several times in Germany, always got to my destination on the same day, if a little later than planned. And at no extra cost.
If your delay make you miss your last train of the day, they are supposed to help you reach your final destination that same night or put you up for a night, but you will have to ask uniformed staff or ticket office staff as soon as you have a reasonable expectation of that happening, to allow them to arrange things.
answered yesterday
Willeke♦
30.2k885158
add a comment |
2 Answers
2
active
oldest
votes
2 Answers
2
active
oldest
votes
active
oldest
votes
active
oldest
votes
up vote
40
down vote
TL;DR: Your ticket is still valid and you can take any connection to your destination (and it is not relevant if you booked a SuperSparpreis, Sparpreis or Flexpreis ticket) if your train/connection is expected to be delayed by at least 20 minutes at your destination or is cancelled at all. For more information have a look at Overview of the main passengers' rights regulations
You don't need to buy a new ticket but can simply take the next train which goes to your destination. You can look up connections at bahn.de or ask the staff on you current train. Usually they are happy to help you as much as they can.
However your included reservation in the first class ticket will, of course, not be transferred automatically to a next train. You can ask the staff in the DB Reisezentrum at your interchange station to transfer your reservation and sometimes it is also possible to do this by your own in the DB app if you have a registered account. The alternative is to take the next train and simply look for a not reserved seat.
In case you missed the last regular connection of the day to your destination you are entitled for a alternative mean of transport (e.g. a cab) or a hotel room for an overnight stay. For this always ask the staff in the DB Information first, they will figure this out for you.
Besides that, if you reach your destination with a delay of more than 60/120 minutes you can get 25/50 percent of your ticket costs back by filling out the passengers' right claim form
answered yesterday
tallistroan
77539
12
To be precise, it's not "delayed by 20 minutes", but "if the expected delay at the destination is 20 minutes or more". I.e. it doesn't matter when your train starts, it matters when it's expected to arrive.
– asdfex
yesterday
@asdfex You are right, I adjusted the wording in my answer
– tallistroan
yesterday
3
You can also get a refund for the reservation.
– user24582
19 hours ago
2
@user24582 Does that work in 1st class? Reservations are included in 1st class tickets (but not 2nd class).
– gerrit
17 hours ago
1
@user24582 Only if you paid for the reservation which is not the case in first class. Also, this is only true if you could not use your reservation at all, i.e. the first train with a reservation is cancelled/changed. If you change trains but can’t use your reservation after changing you’re out of luck. (At least that was the case a few years ago.)
– Jan
10 hours ago
add a comment |
up vote
40
down vote
TL;DR: Your ticket is still valid and you can take any connection to your destination (and it is not relevant if you booked a SuperSparpreis, Sparpreis or Flexpreis ticket) if your train/connection is expected to be delayed by at least 20 minutes at your destination or is cancelled at all. For more information have a look at Overview of the main passengers' rights regulations
You don't need to buy a new ticket but can simply take the next train which goes to your destination. You can look up connections at bahn.de or ask the staff on you current train. Usually they are happy to help you as much as they can.
However your included reservation in the first class ticket will, of course, not be transferred automatically to a next train. You can ask the staff in the DB Reisezentrum at your interchange station to transfer your reservation and sometimes it is also possible to do this by your own in the DB app if you have a registered account. The alternative is to take the next train and simply look for a not reserved seat.
In case you missed the last regular connection of the day to your destination you are entitled for a alternative mean of transport (e.g. a cab) or a hotel room for an overnight stay. For this always ask the staff in the DB Information first, they will figure this out for you.
Besides that, if you reach your destination with a delay of more than 60/120 minutes you can get 25/50 percent of your ticket costs back by filling out the passengers' right claim form
answered yesterday
tallistroan
77539
12
To be precise, it's not "delayed by 20 minutes", but "if the expected delay at the destination is 20 minutes or more". I.e. it doesn't matter when your train starts, it matters when it's expected to arrive.
– asdfex
yesterday
@asdfex You are right, I adjusted the wording in my answer
– tallistroan
yesterday
3
You can also get a refund for the reservation.
– user24582
19 hours ago
2
@user24582 Does that work in 1st class? Reservations are included in 1st class tickets (but not 2nd class).
– gerrit
17 hours ago
1
@user24582 Only if you paid for the reservation which is not the case in first class. Also, this is only true if you could not use your reservation at all, i.e. the first train with a reservation is cancelled/changed. If you change trains but can’t use your reservation after changing you’re out of luck. (At least that was the case a few years ago.)
– Jan
10 hours ago
add a comment |
up vote
40
down vote
up vote
40
down vote
TL;DR: Your ticket is still valid and you can take any connection to your destination (and it is not relevant if you booked a SuperSparpreis, Sparpreis or Flexpreis ticket) if your train/connection is expected to be delayed by at least 20 minutes at your destination or is cancelled at all. For more information have a look at Overview of the main passengers' rights regulations
You don't need to buy a new ticket but can simply take the next train which goes to your destination. You can look up connections at bahn.de or ask the staff on you current train. Usually they are happy to help you as much as they can.
However your included reservation in the first class ticket will, of course, not be transferred automatically to a next train. You can ask the staff in the DB Reisezentrum at your interchange station to transfer your reservation and sometimes it is also possible to do this by your own in the DB app if you have a registered account. The alternative is to take the next train and simply look for a not reserved seat.
In case you missed the last regular connection of the day to your destination you are entitled for a alternative mean of transport (e.g. a cab) or a hotel room for an overnight stay. For this always ask the staff in the DB Information first, they will figure this out for you.
Besides that, if you reach your destination with a delay of more than 60/120 minutes you can get 25/50 percent of your ticket costs back by filling out the passengers' right claim form
answered yesterday
tallistroan
77539
TL;DR: Your ticket is still valid and you can take any connection to your destination (and it is not relevant if you booked a SuperSparpreis, Sparpreis or Flexpreis ticket) if your train/connection is expected to be delayed by at least 20 minutes at your destination or is cancelled at all. For more information have a look at Overview of the main passengers' rights regulations
You don't need to buy a new ticket but can simply take the next train which goes to your destination. You can look up connections at bahn.de or ask the staff on you current train. Usually they are happy to help you as much as they can.
However your included reservation in the first class ticket will, of course, not be transferred automatically to a next train. You can ask the staff in the DB Reisezentrum at your interchange station to transfer your reservation and sometimes it is also possible to do this by your own in the DB app if you have a registered account. The alternative is to take the next train and simply look for a not reserved seat.
In case you missed the last regular connection of the day to your destination you are entitled for a alternative mean of transport (e.g. a cab) or a hotel room for an overnight stay. For this always ask the staff in the DB Information first, they will figure this out for you.
Besides that, if you reach your destination with a delay of more than 60/120 minutes you can get 25/50 percent of your ticket costs back by filling out the passengers' right claim form
answered yesterday
tallistroan
77539
edited yesterday
answered yesterday
tallistroan
77539
answered yesterday
tallistroan
77539
answered yesterday
tallistroan
77539
77539
12
To be precise, it's not "delayed by 20 minutes", but "if the expected delay at the destination is 20 minutes or more". I.e. it doesn't matter when your train starts, it matters when it's expected to arrive.
– asdfex
yesterday
@asdfex You are right, I adjusted the wording in my answer
– tallistroan
yesterday
3
You can also get a refund for the reservation.
– user24582
19 hours ago
2
@user24582 Does that work in 1st class? Reservations are included in 1st class tickets (but not 2nd class).
– gerrit
17 hours ago
1
@user24582 Only if you paid for the reservation which is not the case in first class. Also, this is only true if you could not use your reservation at all, i.e. the first train with a reservation is cancelled/changed. If you change trains but can’t use your reservation after changing you’re out of luck. (At least that was the case a few years ago.)
– Jan
10 hours ago
add a comment |
12
To be precise, it's not "delayed by 20 minutes", but "if the expected delay at the destination is 20 minutes or more". I.e. it doesn't matter when your train starts, it matters when it's expected to arrive.
– asdfex
yesterday
@asdfex You are right, I adjusted the wording in my answer
– tallistroan
yesterday
3
You can also get a refund for the reservation.
– user24582
19 hours ago
2
@user24582 Does that work in 1st class? Reservations are included in 1st class tickets (but not 2nd class).
– gerrit
17 hours ago
1
@user24582 Only if you paid for the reservation which is not the case in first class. Also, this is only true if you could not use your reservation at all, i.e. the first train with a reservation is cancelled/changed. If you change trains but can’t use your reservation after changing you’re out of luck. (At least that was the case a few years ago.)
– Jan
10 hours ago
12
12
To be precise, it's not "delayed by 20 minutes", but "if the expected delay at the destination is 20 minutes or more". I.e. it doesn't matter when your train starts, it matters when it's expected to arrive.
– asdfex
yesterday
To be precise, it's not "delayed by 20 minutes", but "if the expected delay at the destination is 20 minutes or more". I.e. it doesn't matter when your train starts, it matters when it's expected to arrive.
– asdfex
yesterday
@asdfex You are right, I adjusted the wording in my answer
– tallistroan
yesterday
@asdfex You are right, I adjusted the wording in my answer
– tallistroan
yesterday
3
3
You can also get a refund for the reservation.
– user24582
19 hours ago
You can also get a refund for the reservation.
– user24582
19 hours ago
2
2
@user24582 Does that work in 1st class? Reservations are included in 1st class tickets (but not 2nd class).
– gerrit
17 hours ago
@user24582 Does that work in 1st class? Reservations are included in 1st class tickets (but not 2nd class).
– gerrit
17 hours ago
1
1
@user24582 Only if you paid for the reservation which is not the case in first class. Also, this is only true if you could not use your reservation at all, i.e. the first train with a reservation is cancelled/changed. If you change trains but can’t use your reservation after changing you’re out of luck. (At least that was the case a few years ago.)
– Jan
10 hours ago
@user24582 Only if you paid for the reservation which is not the case in first class. Also, this is only true if you could not use your reservation at all, i.e. the first train with a reservation is cancelled/changed. If you change trains but can’t use your reservation after changing you’re out of luck. (At least that was the case a few years ago.)
– Jan
10 hours ago
add a comment |
up vote
9
down vote
The railways in Germany are very good in offering alternative transport if the train you have planned to use can not be used for whatever reason.
First thing to do, ask any person sitting near you to explain, if they can. Next look for a person in an uniform. And if non is near, go to the ticket office in the station you are.
The uniformed staff or ticket window staff will tell you which train you can best use, sometimes giving you an alternative route.
You may not get a reserved seat on the alternative route, as that can not always be arranged, but in first class you can almost always find a seat or ask the train staff to help you find one.
I have had the same kind of problems several times in Germany, always got to my destination on the same day, if a little later than planned. And at no extra cost.
If your delay make you miss your last train of the day, they are supposed to help you reach your final destination that same night or put you up for a night, but you will have to ask uniformed staff or ticket office staff as soon as you have a reasonable expectation of that happening, to allow them to arrange things.
answered yesterday
Willeke♦
30.2k885158
add a comment |
up vote
9
down vote
The railways in Germany are very good in offering alternative transport if the train you have planned to use can not be used for whatever reason.
First thing to do, ask any person sitting near you to explain, if they can. Next look for a person in an uniform. And if non is near, go to the ticket office in the station you are.
The uniformed staff or ticket window staff will tell you which train you can best use, sometimes giving you an alternative route.
You may not get a reserved seat on the alternative route, as that can not always be arranged, but in first class you can almost always find a seat or ask the train staff to help you find one.
I have had the same kind of problems several times in Germany, always got to my destination on the same day, if a little later than planned. And at no extra cost.
If your delay make you miss your last train of the day, they are supposed to help you reach your final destination that same night or put you up for a night, but you will have to ask uniformed staff or ticket office staff as soon as you have a reasonable expectation of that happening, to allow them to arrange things.
answered yesterday
Willeke♦
30.2k885158
add a comment |
up vote
9
down vote
up vote
9
down vote
The railways in Germany are very good in offering alternative transport if the train you have planned to use can not be used for whatever reason.
First thing to do, ask any person sitting near you to explain, if they can. Next look for a person in an uniform. And if non is near, go to the ticket office in the station you are.
The uniformed staff or ticket window staff will tell you which train you can best use, sometimes giving you an alternative route.
You may not get a reserved seat on the alternative route, as that can not always be arranged, but in first class you can almost always find a seat or ask the train staff to help you find one.
I have had the same kind of problems several times in Germany, always got to my destination on the same day, if a little later than planned. And at no extra cost.
If your delay make you miss your last train of the day, they are supposed to help you reach your final destination that same night or put you up for a night, but you will have to ask uniformed staff or ticket office staff as soon as you have a reasonable expectation of that happening, to allow them to arrange things.
answered yesterday
Willeke♦
30.2k885158
The railways in Germany are very good in offering alternative transport if the train you have planned to use can not be used for whatever reason.
First thing to do, ask any person sitting near you to explain, if they can. Next look for a person in an uniform. And if non is near, go to the ticket office in the station you are.
The uniformed staff or ticket window staff will tell you which train you can best use, sometimes giving you an alternative route.
You may not get a reserved seat on the alternative route, as that can not always be arranged, but in first class you can almost always find a seat or ask the train staff to help you find one.
I have had the same kind of problems several times in Germany, always got to my destination on the same day, if a little later than planned. And at no extra cost.
If your delay make you miss your last train of the day, they are supposed to help you reach your final destination that same night or put you up for a night, but you will have to ask uniformed staff or ticket office staff as soon as you have a reasonable expectation of that happening, to allow them to arrange things.
answered yesterday
Willeke♦
30.2k885158
edited yesterday
answered yesterday
Willeke♦
30.2k885158
answered yesterday
Willeke♦
30.2k885158
answered yesterday
Willeke♦
30.2k885158
30.2k885158
add a comment |
add a comment |
Abhishek is a new contributor. Be nice, and check out our Code of Conduct.
Abhishek is a new contributor. Be nice, and check out our Code of Conduct.
Abhishek is a new contributor. Be nice, and check out our Code of Conduct.
Abhishek is a new contributor. Be nice, and check out our Code of Conduct.
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As for the announcement not being in English: The announcements on the trains are not pre-recorded, they are made by train staff, and not all of them do speak English well enough to be able to translate anything extraordinary to English on the spot (although one might argue that train cancellations are not that extraordinary in Germany :) ). I'm putting this down as a comment only as this isn't the main point of your question..
– Sabine
yesterday
2 years ago, while seating in a Berlin->Stuttgart train late at night, we heard: "Good evening ladies and gentlemen! The Berlin->Stuttgart train won't drive to Stuttgart after all. Sorry for the inconvenience!". And a few months after, I couldn't find the same Berlin->Stuttgart at Berlin train station. The official explanation was "The train departed 25 minutes before the scheduled time because it would have arrived much too late otherwise".
– Eric Duminil
12 hours ago